Customer Front Support - Operations

Job Description

Work Location Options :

Hybrid

• This is a disability hiring position.
• To apply for this role, please present a copy of Certificate of Disability issued by local goverments in Japan.

American Expressdisability hiring＞

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold ourand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

1. Position Summary

This position is responsible for supporting the TLS front line staffs through accurately fulfilling offline tasks to

optimize efficiency & service quality of the frontline operation.

and controlling workload.

Principal Accountabilities

Operations Excellence

Support Front Operations Team including telephone support.

To improve front line performance, support Domestic and International invoicing / refund and issue receipts.

Review invoice data to make sure accuracy of invoices.

Unknown reconciliation investigation.

Other various general administrative duties supporting the operations team.

Leadership

Consistently acquire knowledge & skills to improve performance and meet Front Operations expectations.

Demonstrate leadership in collaborating with others to contribute to the team performance.

Participate actively employee activities for employee engagement.

Demonstrate TLS one team culture.

Change Management

Positively respond to the change and take actions voluntarily.

Raise problem & recommendation in a timely manner to the process improvement.

Critical Challenges / Unique Knowledge & Skills

Skills to manage internal systems including reservation and customer management systems.

Document creation skills.

High sense of efficiency and accuracy.

English skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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