Customer Success Manager

Position Overview

As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them

You will onboard new construction customers with a focus on accelerating their time to value

You will coordinate a variety and diverse range of tasks, topics, and customers

You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use

You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities

You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

Track account health to identify churn risk and work to eliminate that risk

Drive product usage and adoption of the Autodesk Construction Cloud (ACC)

Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team

Share, propose and build best processes to allow our organisation to grow

You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Minimum Qualifications

At least 3 years of experience in a customer-facing, Business-to-Business role

3 Year Degree or equivalent experience

Experience in Customer Success, Account Management or a client-facing role

You will be fully remote with travel expected up to 35% with access to Autodesk offices

Display sincere curiosity to understand one of the largest, most complex industries : construction

Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes

Process-driven and organized

Have a record of accomplishment, and demonstrated drive for achievement

Experience with AEC workflows and awareness of BIM solutions focused on Construction

Previous experience in the Construction Industry

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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