Senior Virtual GPU Software Solutions Engineer

We are looking for an experienced system engineer, who will play a dual role on the NVIDIA Enterprise Experience (NVEX) team. In this role, we are looking for someone who is highly technical who can triage customer software issues and resolve customer problems but also someone who can act as a technical account manager with some of the largest customers in Japan maintaining great customer relationships and working with a team to drive resolution of customer issues.

On this highly technical engineering enterprise support team, you will not only be providing critical support to NVIDIA’s enterprise customers.  If you have a real passion for technology, and you are interested in a role that you can make a difference in and contribute at all different levels, this may be a great position for you. This team supports some of NVIDIA’s most groundbreaking technology, like NVIDIA virtual GPU Software and NVIDIA AI Enterprise software.

To do an extraordinary job in this role, we will be looking for a dynamic engineer, with a diverse set of skills in system software, as well as Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments.

We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software.   Excellence in formal Japanese and a clear understanding of how to work in a professional business environment in Japan is required.

Does this type of role intrigue you? If it does, we would love to hear from you!

What you'll be doing :

Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues

Work with a team of support engineers who will provide first level support

Work as a Technical Account Manager for large Customers in Japan – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members

Track, file new bugs and reproduce customer issues

Take ownership and drive customer issues from inception to resolution

Document customer interactions and better enhance our knowledge base

Bring independent analysis, communication and problem-solving to customer escalations

Help with tool creation and modification of our support tools.

What we need to see :

Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related

You'll bring at least 6+ years computer system experience

Programming expertise in Python – can write scripts and tools.

Experience working directly with customers

Solid computer science fundamentals

Deep understanding of Windows / Linux

Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix)

Professional-level communication skills in formal Japanese, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations

Excellent follow-up and organizational skills, with a passion or love for solving problems

Ways to stand out from the crowd :

Programming experience

Driver experience (Linux, Windows)

Any exposure to system level debug and triaging experience

Experience supporting professional graphics solutions, deep learning or desktop virtualization

CRM experience (ticketing, knowledge base, forums)

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most intelligent and talented people on the planet working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technology, we want to hear from you.