AEM Cloud Subject Matter Expert

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running.

The CSME consists of technically savvy individuals who have extensive experience building, supporting web-based applications at the application layer. The result we desire is close collaboration with product engineering and SRE's to deliver an exceptional experience to AEM Cloud Service customers. CSME's are trusted advisors to customers, and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process, optimization of software configurations, training and best practice guidance.

We are seeking a bilingual (Japanese and English) AEM Cloud Subject Matter Expert based in Japan who thrives on solving complex technical issues and delivering exceptional client experiences. You will play a key role in ensuring the success of our Japanese customers by collaborating closely with cross-functional global teams including Product Engineering, Site Reliability Engineering (SRE), and Support.

What You’ll Do

The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues.

A strong working knowledge of AEM and related technologies (such as Java) is essential.

You have a passion for helping our customers navigate through their AEM Cloud journey. You will engage with customers as they onboard, get them ready for their go-live and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service.

Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.

Translate technical concepts effectively between Japanese-speaking clients and English-speaking internal teams.

What You Need to Succeed

The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies.

Proficiency with programming languages (one or more - Java, Python, HTML / CSS / Javascript, etc.). Experience with AI / ML in an Operations environments (AIOps) would be an advantage.

Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system.

CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.

A bachelor’s degree or equivalent practical experience is required. Fluency in both Japanese and English (written and spoken) is required to ensure effective communication with clients and internal teams across regions.