French Customer SupportlVisa Sponsorship Provided! l Long Vacations available

Duties Include

Responding to customer inquiries

Coordinating with various teams to answer customer questions and solve customer problems

Supervising part-time operators

Other related tasks(Translation, etc.)

Example Day at Work

9~10 Morning routine : Get coffee, say hi to everyone, briefly review internal messages from the

day before, and begin working on customer support inquiries.

10~12 Catch up : Handle outstanding French customer inquiries that came in overnight, and

continue with ongoing translation tasks.

12~13 Lunch Break

13~14 Squad up : Finish prior translation tasks, and help other departments with any other minor

tasks, or new translation requests.

15~17 Cross-Team Assistance : Support team members with resolving outstanding inquiries

across various languages (English, Japanese, etc.).

17~18 Wrap up : Complete any remaining tickets for the day, communicate with overseas

operators and answer any questions before going home for the day. 企業について

Who We Are

We are ZenGroup, a global e-commerce company based in Osaka serving customers all around the world. We are a diverse team representing 32 nationalities, 6 continents, and providing our services to the world in 19

languages.

What We Do

We connect Japan to the rest of the world by providing a marketplace for foreigners to enjoy

Japanese products in 19 languages through our ZenMarket proxy buying platform.

Via our ZenPop service we offer a subscription box service delivering highly curated boxes of stationery supplies all over the world.

For Japanese brands looking to break into the world of ecommerce we offer our ZenPlus EC-Mall where the best of “made in Japan” can market their goods to a global audience.

Japanese companies seeking solutions to improve their advertising strategies towards foreign markets can utilize ZenPromo, our ad consulting service.

Why We Are Hiring

One of our French-speaking customer support members has transitioned to a different department, creating an opening in our customer support team. The French language represents our third largest user base, highlighting the need for native French speakers. To maintain our reputation for reliable customer support and ensure timely, communication with our customers,,

we seek a trilingual skilled member to join our team of 24 customer support representatives. While living in Japan, you will have the opportunity to utilize your French, Japanese, and English skills, building your career professionally within our dynamic team. 勤務時間 ・9 : 15 ~ 18 : 15

Two days off per week.

Year-end and new years holidays

26 paid days off per year (Increases year over year) 応募条件 ◆Personality

Someone with good communications skills, with experience working in an office and who brings a positive attitude to their work

Someone excited to grow with us ambitiously as we continue to expand

Someone able to cooperate with people of many different ages, nationalities, and backgrounds in a professional setting.

Must-Have Skills

Native French

Business Level Japanese(JLPT N2 or better)

Business Level English

Preferred Skills

Experience working in small to medium sized companies

Experience working in e-commerce companies or working as customer support

Basic knowledge of HTML

Other language skills 英語能力 日本語能力 フランス語能力 年収 給与に関する説明 ◆Salary

Based on previous experience and ability

Bonus twice a year (June and December)

Benefits

Raise once per year

Transportation Allowance (Up to ¥30,000 per month)

Overtime Pay (Paid by the minute)

Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance

Business casual dress code(No suit required)

Relocation Allowance : ¥100,000 available for applicants relocating to Osaka from outside the

Kansai region. 休日 Two days off per week.

Year-end and new years holidays

26 paid days off per year (Increases year over year) 契約期間 ・Permanent Employee (Full Time)

Probationary period of 3 months

On-site work (Remote Work not available)