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Operations IT Support Services Consultant

Operations IT Support Services Consultant

AIGSumida City, Tokyo, Japan
30+日前
職務内容の詳細

Job Purpose ）

IT サポート サービス コンサルタントは、1 つ以上のアプリケーションを担当し、担当するアプリケーションが正常な状態で稼働していることに責任を持つ役割。この役割は、ビジネス チームと連携して作業し、プロダクション サポート パートナーを率いて、AIG ガバナンスに沿って BAU アクティビティを進める。

Job Responsibilities ）

  • IT サポート サービス コンサルタントは、AIG損保（日本）ビジネス アプリケーションの安定した環境を維持運営する。
  • SME (専門家) として、ベンダーが BAU アクティビティ (障害管理、問題管理、変更管理など) を適切に実行できるようにガイド / 主導する。
  • IT アプリケーション開発チーム、その他の関係者と連携して BAU アクティビティの優先順位付けを行う。

Key Relationships ）：

AIG 組織内 )

AIG 組織外 )

Required Skills and Experiences ）

  • IT インフラストラクチャとネットワークに関する基礎知識
  • 3 年以上のオープン系アプリケーション運用保守経験
  • 3 年以上のアプリケーション開発経験
  • Java、AWS、Angular を使用した開発経験があれば望ましい

    • Job Purpose

    The IT Support Manager is the role that will be responsible for one or more applications to ensure the applications are up and running with healthy state. The role will work collaboratively with business teams and will lead production support partners to progress BAU activities aligning with AIG governance.

    There are a lot of opportunities to work with people with different culture or background.

    Job Responsibilities

  • IT Support Manager is responsible to lead the team maintaining group of business applications.
  • Get alignment with global / local governance to keep healthy applications (Cyber Security Remediation, regular update of various records of applications / document)
  • As a SME (Subject Matter Expert) of applications, guide / lead vendors to perform BAU activities properly (such as incident management, problem management and change management etc.).
  • As a Lead of applications, set priorities of BAU activities coordinating with business users, IT application delivery team and other parties involved.
  • License management including contract management with vendors.
  • Handling escalations from team members and escalating to Direct Manager.
  • Create reports on BAU activities and report to Direct Manager and Senior management.
  • Lead BAU work (PS operations)

    • Key Relationships

    Internal Interactions

    Within the Organization)

  • All Business areas
  • Global Production Support
  • Application Delivery
  • Information Security
  • Technology Risk
  • Infrastructure Services

    • External Interactions

    Outside the Organization)

  • General Insurance Association of Japan
  • Product vendors, Vendors provide maintenance / services
  • External organizations exchanging data with

    • Required Skills and Experiences

    Educational Qualification

  • Bachelor’s degree

    • Specific Qualifications

  • Good understanding of application maintenance
  • Knowledge of IT Infrastructure and Network
  • Strong communication skill both in written and verbal
  • Self-starter
  • Ability to work across different teams
  • Ability to handle multiple tasks, prioritize tasks and meet delivery deadlines
  • Adaptability and flexibility in new environments
  • Business level of Japanese proficiency skill is mandatory, Basic English skills

    • Total Experience

  • 3+ years team lead or project management experience
  • 3+ years Open System Application maintenance experience
  • 5+ years application development experience of all development phases  (requirement gathering, design, development, test and release)
  • Development experience with Java, AWS, Angular is preferable
  • General Insurance industry experience is preferable
  • Hands-on technical experience

    • Reimagining insurance to make a bigger difference to the world

    American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

    Welcome to a culture of belonging

    We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

    AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

    Functional Area :

    IT - Information Technology

    AIG General Insurance Company, Ltd.

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    Consultant • Sumida City, Tokyo, Japan