Operations - eCommerce Client Service FX - AVP

Description

Details of the Division and Team :

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes :

Identifying and prioritizing product and service improvement opportunities and creating plans for implementation

Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business

Supporting bank strategy, proactively identifying and managing areas of risk

Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions

Communicating changes to operational requirements and their impact on relevant processes and controls

What we will offer you :

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect :

Corporate Group Insurance – premium borne by company

Annual health checkup – cost borne by company (once a year; conditions apply)

Flexible Work Arrangements – various ways to work, to fit employees’ needs

Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors

EAP – free and confidential counseling, online work-life resources

Employee networks – Diversity, volunteering, sports, family care - various activities to participate

Special leaves entitlement

Your key responsibilities :

With a clear focus on responding to client inquiries and requests on a daily basis paired with a focus on the strategic development of the eCommerce team in the region.

Key responsibilities of the role are :

Service clients on a daily basis with respect to all inquiries and requests

On-going communication with Clients, Front Office and other departments to identify and implement efficiencies

Identifying areas for automation and support of strategic solutions for Operations, Front Office and IT

Understanding disruptive / digital market evolution and perform opportunity analysis and product development requirements as necessary

Drive and deliver initiatives to improve the team’s delivery processes and methods

Ensure any operational change is implemented with full understanding of risks & control.

Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process.

Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives.

Process and provide ad-hoc support for requests from Clients and internal teams.

Provide oversight and manage support teams for outsourced processes

Your skills and experience :

Background and work experience in Operations is desirable.

Strong organizational skills and attention to details are required

A self –motivated, energetic and able to work independently

Confident, and enjoy working in a performance driven culture

Good interpersonal skills and a communication skills in both Japanese and English.

A demonstrated commitment to high professional ethical standards and a diverse workplace

Strong desire to learn the current operational flow and how to change the workflow for future in financial industry in transition phase

Excellent written and verbal communication skills ( Japanese and English)

How we’ll support you :

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career