With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Customer Success Manager, Intelligence Services
- Japanese follows English (英語の後に日本語が続きます）
Who you’ll work with
As a Customer Success Manager, you will be joining a fast-paced, high-growth team delivering innovative security solutions that protect our clients. You will be part of an incredible customer success team with a rapidly growing client portfolio, ensuring our users get the most value out of our products and services. Don’t miss your opportunity to become a Futurist!
What you’ll do
As a Customer Success Manager, you will :
Be responsible for a portfolio of cross-industry corporate, commercial, and enterprise clients.Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell.Identify and assess risk factors to accounts and orchestrate interventions.Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture our relationships with clients.Learn our platform, become fluent in cybersecurity topics, and build familiarity with the functional areas (SOC, IR, Vulnerability Management, GRC) where we deliver value.Manage the customer journey and maximize our value to our users.Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future.What you’ll bring
Ability to work from our Tokyo officeNative level Japanese and Conversational EnglishExperience designing and executing communications and / or customer success programsA background in delivering client-focused outcomesStrong presentation and facilitation skillsStrong program management abilitiesThe ability to gather and understand the client’s needsA positive, collaborative, and energetic style with a drive to make an impactAdditional Skills (preferred but not required) :
3 years of SaaS experience, including subject matter expertise in commercial / enterprise customer communicationsExperience with Salesforce.com, Gainsight a plusFuturist) になるこの機会をぜひご活用ください。
SOC、IR、脆弱性管理、GRC）についてよく理解する。3年以上のSaaS経験（顧客とのコミュニケーションに関する専門知識を含む）Salesforce.com、Gainsightの経験Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
