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Customer Success Manager

Customer Success Manager

Recorded FutureTokyo, Japan
13 days ago
Job description

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Customer Success Manager, Intelligence Services

  • Japanese follows English (英語の後に日本語が続きます)

Who you’ll work with

As a Customer Success Manager, you will be joining a fast-paced, high-growth team delivering innovative security solutions that protect our clients. You will be part of an incredible customer success team with a rapidly growing client portfolio, ensuring our users get the most value out of our products and services. Don’t miss your opportunity to become a Futurist!

What you’ll do

As a Customer Success Manager, you will :

  • Be responsible for a portfolio of cross-industry corporate, commercial, and enterprise clients.
  • Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell.
  • Identify and assess risk factors to accounts and orchestrate interventions.
  • Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture our relationships with clients.
  • Learn our platform, become fluent in cybersecurity topics, and build familiarity with the functional areas (SOC, IR, Vulnerability Management, GRC) where we deliver value.
  • Manage the customer journey and maximize our value to our users.
  • Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future.
  • What you’ll bring

  • Ability to work from our Tokyo office
  • Native level Japanese and Conversational English
  • Experience designing and executing communications and / or customer success programs
  • A background in delivering client-focused outcomes
  • Strong presentation and facilitation skills
  • Strong program management abilities
  • The ability to gather and understand the client’s needs
  • A positive, collaborative, and energetic style with a drive to make an impact
  • Additional Skills (preferred but not required) :

  • 3 years of SaaS experience, including subject matter expertise in commercial / enterprise customer communications
  • Experience with Salesforce.com, Gainsight a plus
  • Futurist) になるこの機会をぜひご活用ください。

  • SOC、IR、脆弱性管理、GRC)についてよく理解する。
  • 3年以上のSaaS経験(顧客とのコミュニケーションに関する専門知識を含む)
  • Salesforce.com、Gainsightの経験
  • Why should you join Recorded Future?

    Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

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    Customer Manager • Tokyo, Japan

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