Control Center Technician - Warehouse Robotics & Automation

Exotec is at the forefront of technological excellence, redefining the relationship between humans and robots.

Our solutions are

contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 1000 ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Supervise and monitor our robotic systems deployed around client sites in Asia from the Exotec Tokyo Control Center
• Answer any customer inquiries regarding their installed robotic systems and respond to any support requests
• Accompany clients from beginning to end and ensure all technical issues are resolved in a timely manner
• Collaborate with the other members of the Maintenance team (direct peers, Maintenance Engineers and Maintenance Technicians) as well as the head Control Center at Exotec's France headquarters to solve complex technical issues
• Report and escalate any issues
• Participate in improving system reliability and customer service
• Control Centerにてロボットの監視・制御オペレーション
• SLAに対するサービスレベル管理（KPIのモニタリング等)

Requirements

Benefits

If interested, please submit your CV in English for further review by our global Talent Acquisition team.

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.