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Process Improvement Specialist, Central Flow

Process Improvement Specialist, Central Flow

Amazon Japan G.K.Sagamihara-shi, Kanagawa, JPN
30+日前
職務内容の詳細

Central Flow(JPCF)について

Fulfillment Center(FC)をサポートしています。全体的な効率を向上させ、24時間以内にお客様の注文を配送するための機会をFCに提供することを目指しています。これらの目標を達成するため、Metricsの詳細分析、改善箇所の特定、既存プロセスの改善に取り組んでいます。

Process Experts:お客様のためにイノベーションを起こすべく、私たちの専門知識を活かしてプロセスの簡素化と標準化を行います。標準化された業務方法を提供し、最高品質のソリューションを提供することでFCの適切な意思決定をサポートします。

Collaboration:優れた製品とプロセスを実装するため、FCの上位のリーダーやグローバルチームと協力し、計画から実行まであらゆる面での改善を行います。

Importance:Amazonでは、毎日が「Day One」です。私たちのチームは、顧客体験を継続的に改善し、Amazonを地球上で最も顧客中心の企業にするという精神を体現しています。

Risk Analystを募集しています。特にOutbound FCのRisk管理に焦点を当てた、継続的なプロセス改善と自動化の重要な担い手となっていただきます。

English

About Japan Central Flow (JPCF)

Our team supports Fulfillment Centers (FCs) across Japan. We aim to boost overall efficiency and create opportunities for FCs to deliver customer orders within 24 hours. We dive deep into metrics, identify improvement opportunities, and refine existing processes to achieve these goals.

What We Do :

Process Experts : We simplify and standardize processes, leveraging our expertise to innovate for our customers. We provide consistent ways of working and help FCs make informed decisions by delivering top-notch solutions.

Collaboration : We partner with senior FC leaders and global teams to implement best-in-class products and processes, improving everything from planning to execution.

Why It Matters : At Amazon, every day is "Day One." Our team embodies that spirit by continuously improving the customer experience and striving to make Amazon the most customer-centric company on Earth.

Your Role : We're looking for a Risk Analyst to help identify opportunities, support decision-making, reduce costs, speed up deliveries, and ensure overall net benefit. You'll be a key player in continuous process improvement and automation, especially focusing on outbound FC risk management.

Key job responsibilities

  • Projectをリードします。
  • Root Cause分析、Projectの優先順位付け、Stakeholderの期待値設定に分析スキルを活用します。
  • Projectスケジュールを推進します。
  • Pilotとテスト、国内および地域横断レベルでの幅広いOps組織への展開を行います。
  • AmazonのOperationsネットワークの信頼できるパートナーとして行動し、Project全体を通じて外部パートナーとの関係を管理します。
  • Project Management:Projectコンポーネントの責任を持ち、多様なタスクに適応しながら、実践的なProjectおよびOperations管理の強みを発揮します。
  • Operational専門知識:Operationalプロセスの理解を深め、問題のトラブルシューティングを行い、パフォーマンスの低い領域を改善します。

English

  • Team Collaboration : Work with teams at all levels (country, regional, and cross-regional) to drive improvements and implement customer-focused, cost-saving initiatives. Lead medium to large, complex projects across functions.
  • Data Analysis : Use analytical skills to interpret large datasets, perform root cause analysis, prioritize projects, and set stakeholder expectations.
  • Business Cases : Develop clear functional specifications and business cases based on identified needs.
  • Problem-Solving : Implement rigorous problem-solving methods, support research and analysis, and drive project schedules from design to release.
  • Implementation Plans : Design and execute plans, pilot and test new solutions, and roll them out across broader Ops organizations at country and cross-regional levels.
  • Business Partnership : Act as a credible partner to Amazon’s Operations network, managing relationships with external partners throughout projects.
  • Project Management : Demonstrate strong hands-on project and operations management, taking ownership of project components and adapting to diverse tasks.
  • Operational Expertise : Deepen understanding of operational processes, troubleshoot issues, and correct under-performing areas.
  • A day in the life

  • Analyze FC-specific and regional trends in a specific defect.
  • Dive Deep into Root Causes, with high granularity and focus on Actionable Opportunities.
  • Help the team develop daily / weekly / monthly report packs tailored to stakeholder levels.
  • Act as regional SME for Delivery Risk classification, Root Cause tree standardization and SOPs adoption.
  • Partner with Ops leaders and Network Directors to enforce defect prevention mechanisms and ensure timely corrective actions.
  • Drive simplification of risk planning by defining repeatable templates, dashboards, and stakeholder communication loops.
  • About the team

    Risk管理を通じてOperationalスピードを最大化し、Amazonのお客様への約束を守ります。Root Cause、Input精度、解決方法への深い可視化を提供することで、実行チームのより迅速かつスマートな意思決定を可能にします。FCやStakeholderと協力し、Riskが可視化されるだけでなく、実行可能なものとなるようにし、最も重要な場所での安定性、Utilization、Capacityを推進します。

    FC Risk管理、ツールOwnership、プロセス可視化を一元化することで、日本のネットワーク卓越性を実現する推進者となります。ノイズをシグナルに、データを確実なアクションに変換し、グローバルイノベーションをローカライズすることで、Amazonチーム全体から信頼される存在となります。

    English

    Team's Mission

    To protect Amazon’s promise to customers by maximizing operational speed through proactive risk management. Enable execution teams to make faster, smarter decisions by providing deep visibility into root causes, input accuracy, and resolution paths. We partner with FCs and stakeholders to ensure that the risk is not only visible but actionable—driving stability, utilization, and capacity where it matters most.

    Vision

    Be the enabler of Japan’s network excellence, centralizing all FC risk governance, tool ownership, and process visibility. We will become the trusted voice across Amazon teams by turning noise into signal, and data into confident action, while localizing global innovations.

    BASIC QUALIFICATIONS

  • 3+ years’ of continuous work experience in logistics and / or technical project management field
  • Demonstrated strength in Excel and SQL
  • Strong Data Analysis, Dive Deep and Problem-Solving skills.
  • Proven track record of taking ownership and driving results at a large scale.
  • Excellent communication (oral and written) skills to ensure a proper interaction with other teams.
  • Understands Operational processes, deliverables and program management best practices.
  • Manage expectations and prioritization of daily tasks, providing visibility of progress and escalate barriers to timely delivery.
  • Fluent in English.
  • PREFERRED QUALIFICATIONS

  • Degree in Engineering, Operations, Logistics or related field or 3+ years industry experience.
  • Six Sigma Yellow Belt or superior.
  • Fluent in Japanese
  • Advanced SQL / Excel data analysis skills
  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.

    この検索に対してジョブアラートを作成する

    Specialist • Sagamihara-shi, Kanagawa, JPN