Position
The IS&T department is providing services to more than 900 employees over 6 brands of the LVMH Watches & Jewelry Division and other employees of the Shared Services Center (SSC) organization (HR, Finance, Logistic, After Sales, …). Those IT services include :
- Maintaining end user devices such as Windows PC, iOS devices, printers, scanners
- Managing Infrastructure such as network equipment, connectivity (WAN, LAN, WIFI, VPN) and servers hosting applications and data
- Supporting Business applications and interfaces
- Maintaining an appropriate level of security and compliance expected by the LVMH Group on infrastructure, applications and accesses.
Main Mission of the application Manager : The application manager is responsible for deploying and supporting application services to all 6 brands and SSC business departments especially Retail, Marketing, Supply Chain & Logistics, Finance, After Sales, Human Resources by managing various front and back-office applications which include POS systems, clienteling and other digital applications, Ecommerce, OMS, SAP ECC, BI and reporting, etc. It includes all related data interfaces as well. The application manager ensures a safe and efficient deployment of global or local solutions in the Japan market. Through animation of regular meetings with the key business departments, he / she aligns IT services and functional needs, and comes up with improvements and innovative solutions to support operational efficiencies in our stores and offices.
Reporting : Report to LVMH W&J Japan IT Director
Working Relations :
Below are the typical interactions for the application manager (not exhaustive).
Within the application team, ensure a good control of the various project progresses, support level and activities of each member of team.Within the IS&T department, bridge with the Helpdesk team lead, the IT support & operations lead, and the infrastructure manager.Maison’s headquarters counterparts (IT departments located in Rome, Paris and Suisse)Maison’s local end-users.Community of LVMH Group Divisions / Maisons counterparts.External service providers.Key Responsibilities :
People Management : Lead a team of 3 staff. Build a robust team with strong relationships with expertise and trust. Develop and coach to improve both hard and soft skills. Inspire in and out of the IS&T department by being a trusted advisor.Application strategy : Identify and consolidate the local needs to ensure the current and future functional requirements are encompassed in brands roadmaps.Project management : Coordinate the projects of applications deployment with the various stakeholders, ensuring it is completed on time and meet the requirements.Day to day Support : Ensure continuity of business operations by maintaining and efficiently resolving any functional and technical issues that arise. It usually happens via ticket escalation from helpdesk or during global outage with headquarters.Security and compliance : Ensure that applications are compliant with local regulations, particularly concerning all sort of data protection and privacy (PCI DSS, APPI, GDPR, etc).Vendor management : Manage relationships with vendors and service providers, to ensure the quality of different services delivered to our organization as part of store projects and other planned maintenance.Profile
Competencies and experiences expected :
At least 5 year of people management experience.Solid experience with small / medium size project management, possibly in the (Luxury) Retail industry is a plus.At least 5 years of experience managing SAP ECC systems (SD / MM or FICO). Experience of S / 4 HANA migration or its support would be a strong asset.Experience in middleware technologies, including system integration, performance optimization, and secure data communication between diverse applications.Knowledge of Agile and Lean practices embracing the principles of continuous improvement and adaptive planning.Strong communication and presentation skills in Japanese and English.Hands-on, multitask, teamwork and problem-solving attitude.Customer oriented mindset, constantly seek for better IT services quality to enhance customer satisfaction.Leadership and team building skills to foster a collaborative work environment.