Director, Client Services

Just Global :

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.

What you are accountable for :

As Director, Client Services, you are a pivotal figure within the agency, extending your sphere of influence well beyond your team and client roster. Proven leadership experience, established mentorship success stories, demonstrated ability to increase revenue, client relationship building, and strategic thinking are vital in this position. Your goal is to become not only a trusted advisor to clients, but also a driver for internal teams, thought leader, and partner with the external vendor community - building strong and fruitful partnerships that drive innovation and growth in our business.

What you are responsible for :

• Ensure the highest level of professionalism is maintained on assigned accounts and work to meet and exceed the client expectations.
• Be a seasoned presenter to persuasively articulate the strategy, value and expected impact of program recommendations.
• Drive revenue and relationship growth across assigned accounts.
• Translate client goals and positioning into viable marketing strategies and ideas.
• Offer a fresh perspective and innovation to the entire team.
• Grow accounts globally by identifying and recommending new marketing opportunities to bring to clients.
• Exhibit the ability to anticipate and solve problems.
• Keep current with industry trends.
• Oversee workflow of assigned accounts by ensuring tasks are properly delegated and completed across team members.
• Generate enthusiasm for and commitment to client work among team members.
• Play an active role with leadership and biz dev teams with new business projects.
• Champion the strategic planning process for the team.
• Ensures sharing best practices, experiences and ideas.
• Hold regular internal status meetings for teams across disciplines (media, creative, analytics, social, content, search).
• Assess team performance, promotions and identifying roles that need to be filled.
• Maintain 1 : 1’s with direct reports, goal setting, and performance evaluations.
• Develop accurate revenue projections for clients based upon ongoing and planned projects, client timelines, and budgets.
• Oversee the financial health of client projects, working with PMO to ensure campaigns are delivered with a healthy margin
• Evaluate the profitability of each client by analyzing revenue against project costs and making recommendations for improved efficiency
• Collaborate with the Growth and Finance teams to forecast new business opportunities to enable efficient scheduling of resources across departments and ultimately ensuring that these align with Justs financial goals.

What you’ll bring [knowledge, skills, and / or experience] :

Knowledge :

Skills :

Experience :

What it means to work at Just Global…

Being a Just teammate means working in alignment with our Values…

Cultivate Relationships

Be One Team

Strive for Brilliance

And in return you can expect…

Benefits

Compensation Philosophy :

At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us.

We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. This will be discussed with you at the appropriate stage in the recruitment process. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live. In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success.