Operations IT Support Services Consultant

Job Purpose ）

IT サポート サービス コンサルタントは、1 つ以上のアプリケーションを担当し、担当するアプリケーションが正常な状態で稼働していることに責任を持つ役割。この役割は、ビジネス チームと連携して作業し、プロダクション サポート パートナーを率いて、AIG ガバナンスに沿って BAU アクティビティを進める。

Job Responsibilities ）

• IT サポート サービス コンサルタントは、AIG損保（日本）ビジネス アプリケーションの安定した環境を維持運営する。
• SME (専門家) として、ベンダーが BAU アクティビティ (障害管理、問題管理、変更管理など) を適切に実行できるようにガイド / 主導する。
• IT アプリケーション開発チーム、その他の関係者と連携して BAU アクティビティの優先順位付けを行う。

Key Relationships ）：

AIG 組織内 )

AIG 組織外 )

Required Skills and Experiences ）

Job Purpose

The IT Support Manager is the role that will be responsible for one or more applications to ensure the applications are up and running with healthy state. The role will work collaboratively with business teams and will lead production support partners to progress BAU activities aligning with AIG governance.

There are a lot of opportunities to work with people with different culture or background.

Job Responsibilities

Key Relationships

Internal Interactions

Within the Organization)

External Interactions

Outside the Organization)

Required Skills and Experiences

Educational Qualification

Specific Qualifications

Total Experience

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area :

IT - Information Technology

AIG General Insurance Company, Ltd.