この求人はお住まいの国からは応募できません。
Customer Service Specialist
TDCXJapan30+日前
職務内容の詳細Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Possesse strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market.
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
Who are we looking for?
この検索に対してジョブアラートを作成する
Customer Service Specialist • Japan
関連性のある求人
QUALIFICATIONS - At least a K-12 graduate - Should have a JLPT N2 Certificate or above - Must have a valid Philippine Driver's License - Should be physically and mentally fit - No tattoos, includin...もっと見せる最終更新日: 30日以上前
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is partnering wi...もっと見せる最終更新日: 10日前
Customer On-site Field Service Engineer
AgilentJapan Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware...もっと見せる最終更新日: 30日以上前
Personalization Specialist - My Loro
Loro PianaJapan Personalization Specialist (or Manager or Assistant Manager).Drive and maximize the Personalization business “My Loro Piana” to consistently achieve or exceed annual sales targets.Promote Loro Pian...もっと見せる最終更新日: 4日前
Travel Consultant (Japanese Speaker)
SnaphuntJapan Japan Market : Japanese & English.Outbound & Inbound Call Services.Flight (GDS Specialist only / Non-GDS Specialist only / GDS & Non-GDS Specialists).
Responsible for receiving calls from...もっと見せる最終更新日: 30日以上前
Customer Relations Advisor
BSIJapan Great that you're thinking about a career with BSI!.BSIグループジャパンの全てのポジションにある者は、グループ全体の方針に遵い、BSIのブランドの名声を維持・向上させる.BSIグループジャパンもしくはグループ全体のもつ適切な商品やサービスをお客様、ひいては消費者への付加価値提供のために紹介、提供していくものとする。.Regulatory ...もっと見せる最終更新日: 8日前
Aviation Ground Handling Staff
ABBA Personnel Services Inc.JPQuick Apply
高級ブランド：顧客サービスアドバイザー Luxury brands : customer service advisor
Isearch worldwideJapan もっと見せる最終更新日: 30日以上前
Customer Care Manager
emersonJapan In This Role, Your Responsibilities Will Be : .Lead monthly POR governance calls to report out on regional status.Ensure achievement of RDSL, PDSL, Past Due, margin uplift, and other important measur...もっと見せる最終更新日: 13日前
Customer Success Manager
FireworkJapan Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale.
Firework bridges the offline and onl...もっと見せる最終更新日: 30日以上前
Security Specialist
Chenega Integrated Security SolutionsJP The Security Specialist will respond to emergencies, enforce regulations, and conduct crowd, parking, & traffic control, inspections, and perimeter & internal access control.The Security Specialist...もっと見せる最終更新日: 2日前
Customer Service Specialist (Danish)
David Kennedy RecruitmentTokyo, Tokyo, .JPQuick Apply
Strategic Customer Service Manager (SCSM)
OracleJapan Strategic Customer Service Manager (SCSM).Database Cloud and Exadata Support.Strategic Customers Program (SCP) is a DB Cloud / Exadata initiative with the primary objective of optimal product and ser...もっと見せる最終更新日: 30日以上前
Customer Success Manager
Stats PerformJapan Stats Perform is the market leader in sports tech.We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.Through the latest AI ...もっと見せる最終更新日: 30日以上前
Marketing Specialist
NetskopeJapan Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.
We realized a new perimeter was needed, one that is built in the cloud...もっと見せる最終更新日: 17日前
Team Manager, Customer Service
Amazon Japan G.K.JP Community Shopping Moderate チームマネージャーを募集しています。アマゾンカスタマーサービスはカスタマーサービスチームマネージャーの役割と責任範囲を次のように定義しています。.Customer Obsessionのロールモデル、カスタマーサービスのカルチャーの実践者および専門家、チームの育成者、そしてアマゾン企業文化の推進者として機能します。従業員の育成とサポートに...もっと見せる最終更新日: 30日以上前
Customer Care Manager
CopelandJapan In This Role, Your Responsibilities Will Be : .Lead monthly POR governance calls to report out on regional status.Ensure achievement of RDSL, PDSL, Past Due, margin uplift, and other important measur...もっと見せる最終更新日: 13日前
Manager, Customer Success
DarktraceJapan Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber di...もっと見せる最終更新日: 30日以上前
Customer Relationship Manager.
ZF GroupJapan Req ID | Tokyo, Japan, ZF CV Solutions Japan, IncWABCO Japan Inc.The Key Account Management (KAM) department in OE Sales serves as the representative contact window for driveline and chassis compon...もっと見せる最終更新日: 4日前
Customer Success Specialist
Specialized Group日本 Customer Success カスタマーサクセス - PropTech SaaS (Series A Funding!).Our client are a growing property / real estate tech SaaS company, currently undergoing series A funding.
They are looking for a Custom...もっと見せる最終更新: 1日前