We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
POSITION REPORTS TO :
Front Office Manager
POSITIONS REPORTING TO THIS POSITION :
KEY RELATIONSHIPS :
Hotel EmployeesGuestsSuppliersOwnersPRIMARY OBJECTIVES :
To actively contribute to the company vision of making holiday dreams come true by taking responsibility for all after-hour operations for the resort and Reception, including security patrols, public area cleaning, and after-hour owner requests. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.
Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful, and right :
Hospitality – treating everyone like familyEngagement – delivering our promiseAccountability – owning our impactRespect – considering others in every interactionTeamwork – succeeding togetherPRINCIPAL RESPONSIBILITIES : (Include but not limited to : )
Security inspectionsGeneral cleaning dutiesMaintain after-hours resort security and noise levelsEnsure the safety of guests at all timesMaintain public area presentationMaintain a neat and tidy office appearanceEnsure Employee Survey participation is encouraged, results shared, and plans are put in place for continuous improvementEncourage a local community activity at least once per annumInvolve your team in regular, quality feedback discussions and the Performance Management processesDevelop team’s capabilities for their current and future rolesThrough Succession Planning and Personal Development Plans, keep the team informed of career opportunitiesEnsure the team is kept up to date with benefits and are recognized for their contributionsEffective management of annual leave and rostering to provide the right work-life balanceEnsure OH&S standards and procedures are in place and staff receive the relevant training and refresher training to keep their knowledge up to date on hazards, operating procedures, use and maintenance of equipment, and emergency response proceduresConduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car ParkingMeet and greet VIPsHandle all complaintsEnsure working of all Front Office Policies and ProceduresEnsure effective shift hand-overBe knowledgeable of Front Office systems and know backup procedures and system recovery proceduresEfficient check-in and check-out processReview and monitor early morning wake-up proceduresPost room chargesMaintain correct guest registration cardsMaintain special programs (e.g., frequent flyer; priority club)Effective management of incoming and outgoing callsMaintain current Hotel informationProvide information on membershipsCommunicate problems, resolved or unresolved, to your Supervisor at shift changeover and document in log bookComplete knowledge of all room types, hotel matrix, and facilitiesReview arrival lists and anticipate needsOperate communication equipmentAccess and use rooms computer programsConduct credit card checksEnsure staff adhere to Standards and Procedures for cash handlingMaintain own cash floatCorrect bankingAny other duties that may be required to be carried out throughout a night shiftEmployees must ensure they comply with WVRAP’s OH&S Policy, procedures, and any reasonable instruction given by WVRAPEmployees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and not willfully or recklessly interfere with or misuse anything provided for health and safetyDisplay a Count On Me! service to all internal and external partiesDisplay innovation through inspiring, creating, and improving processes and productsShow integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promiseDisplay leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possibleKEY POSITION CRITERIA :
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the CompanyGood writing skillsProficient in the use of Microsoft Office and Front Office SystemProblem-solving, training, and organizational abilitiesBachelor’s Degree or Diploma in Hotel Administration, Hotel Management, or equivalent2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experienceWhere Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
