Manager - Personal Financial Services (Customer Service & Operations)

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Functional (job responsibilities)

Operations

• Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately.
• Approve, review and audit Tellers and related branch financial transactions (end of day financial transactions report checking, cash balancing, GL reconciliation, etc.) in order to prevent and detect fraud, errors or misconduct.
• Ensure Risk and Control Self-Assessment (RCSA) is carried out diligently as required.
• Comply to statutory & regulatory compliance in relation to BNM / ABM rules, AMLCFT and internal SOPs to mitigate fraud and manage operational risk.
• Ensure there is zero operational losses and fraud cases in the branch.
• Ensure good internal and external audit rating which include BNM audit, BORM, FCC and ORM reviews.
• Ensure there are no long outstanding items in the Branch General Ledger (GL).
• Check and sign all end of day reports jointly with BM or Officer in-charge, where applicable.
• Relieve Branch Manager functions as and when required.
• Jointly responsible with the BM for the branch common Operations KRA.

Sales & Service

Other Responsibilities

Managerial (team / group responsibilities)

Organizational (organizational responsibilities)

Requirements :