Customer Front Support - Operations

American Expressdisability hiring＞

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

1. Position Summary

This position is responsible for supporting the TLS front line staffs through accurately fulfilling offline tasks to

optimize efficiency & service quality of the frontline operation.

• In addition, this position is responsible for providing quality support to operations while assuring service level

and controlling workload.

• Principal Accountabilities

Operations Excellence

• Support Front Operations Team including telephone support.
• To improve front line performance, support Domestic and International invoicing / refund and issue receipts.
• Review invoice data to make sure accuracy of invoices.
• Unknown reconciliation investigation.
• Other various general administrative duties supporting the operations team.

Leadership

• Consistently acquire knowledge & skills to improve performance and meet Front Operations expectations.
• Demonstrate leadership in collaborating with others to contribute to the team performance.
• Participate actively employee activities for employee engagement.
• Demonstrate TLS one team culture.

Change Management

• Positively respond to the change and take actions voluntarily.
• Raise problem & recommendation in a timely manner to the process improvement.
• Critical Challenges / Unique Knowledge & Skills
• Skills to manage internal systems including reservation and customer management systems.
• Document creation skills.
• High sense of efficiency and accuracy.
• English skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.