Customer Success Manager

Position Overview

Do you have great customer management and business consultancy skills? Are you passionate about engaging your customers and collaborating with everyone you work with? If this sounds like you, read on!

In this role, you will be the single point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management and customer relationship development. You will provide strategic advisory services and support to maximize customers' return on investment in their Autodesk solutions. You will be able to utilize your combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help customers innovate more quickly and gain a competitive advantage in the marketplace. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s future success.

Responsibilities

Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe

Lead and own all post-sales activity for Autodesk’s top customers through relationship-building, product knowledge, planning and execution of the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions

Be the customer's voice and provide feedback to internal teams on how we can better serve our customers

Collaborate from proposal through delivery to translate customer business and technical challenges and propose solutions based on Autodesk products & services

Identify recommendations and build compelling reports and insights, becoming a trusted advisor to the customer

Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO)

Report to Sr. Manager, Customer Success Management

Minimum Qualifications

You have 5+ years in sales, service delivery, or customer success management experience

You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves

You have an enthusiastic and dedicated approach to connecting with customers to gain an understanding of their needs and ensuring they understand and realize the full value of our products and services

You thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction

Bachelor's Degree (computer science or related degrees preferred)

You have excellent communication and presentation skills

Able to travel up to 50%

Preferred Qualifications

Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth

You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

Deep understanding of value drivers in recurring revenue business models

Strong financial acumen including an analytical and process-focused mindset

Understanding of Software-as-a-Service (SaaS) customer management

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here :

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