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Cisco Product Customer Success Manager
Fidel Consulting KKTokyo(Hybrid), Tokyo(Hybrid), Japan30+ days ago
Job descriptionThis position is an important role that connects Cisco with our customers. You will be a part of the technical support service team for customers who use Cisco products as their core business systems. This service team aims to maximize the availability and functionality of the system to achieve the customer's business goals, and you will be responsible for part of that service and manage it to ensure that the entire service is delivered. Our clients' mission-critical systems are constantly changing. Unexpected failures also occur all the time, and our clients are struggling to optimize their operations with limited resources. What our clients need is to accurately understand what is happening in their systems, thoroughly prevent the recurrence of each and every failure, and accumulate know-how to strengthen their organizations. We provide comprehensive support services to meet these needs. You will gain experience extracting issues from unknown phenomena that occur in the real world and resolving them together with internal and external stakeholders, so this job should be an opportunity for people who want to hone their skills while also getting a feel for the business world. 4+ years related work experience The ability to move freely between the concrete and the abstract, and to provide information of the right granularity at the right time to management and engineers at all levels both inside and outside the company, in order to motivate them. Strong will and drive to lead problem-solving in a fast-paced, high-pressure environment The ability to enjoy the things we don't understand and the joy of learning more Ability to explore one's own value in a team and contribute to the team The ability to achieve what you want while respecting each other among people with different positions and diverse ways of thinking Ability to work as a team player and autonomously with minimal supervision. Basic Excel operations (graph creation / VLOOKUP level) ITILv4 Direct Plan Improve : Desirable ITILv4 Drive Stakeholder Value : Desirable CCNA : Optional Bachelor's degree + 7 years related experience or Master's degree + 4 years related experience Experience of mid- to long-term (3 years or more) engagement with specific clients More than 3 years of experience as a network engineer, SE, or PM 3+ years of experience as a support engineer Experience with macro processing using Python etc. Annual salary increase Bonus once a year Complete social insurance Full payment of transportation expenses Kanto IT Software Health Association E-learning available Orientation for new employees Available for training programs (domestic and overseas) Skillset Required : Japanese JLPT N2, Python , VLOOKUP , support engineer, English 2, ITILv4 Direct Plan, Cisco , technical support, Cloud
Appealing Points :
- Impactful Cloud Transformation : Lead the migration and implementation of OCI workloads and design solutions that help customers transform their business through cutting-edge cloud technologies.
- Expert-Level Opportunity : Leverage over 10 years of IT experience and deep expertise in OCI to manage complex cloud infrastructure and collaborate with cross-functional teams to optimize business solutions in areas like supply chain and order management.
- Competitive and Supportive Environment : Work within a dynamic team focused on delivering high-impact projects, while enhancing your skills in cloud infrastructure management and OCI security with opportunities for certification and career growth
Annually Salary : 7 million yen and above
Job Description :
Qualifications :
We are looking for candidates with the following qualifications, abilities and skills :
Preferred qualification :
Japanese Language : Japanese business level required and business level english required
Benefits :
Company Description :
This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.
As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.
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Product Manager • Tokyo(Hybrid), Tokyo(Hybrid), Japan
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