Weekend Cloud Support Engineer (APAC)

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.

We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.

This role provides weekend coverage from Friday to Monday , 8 AM to 5 PM GMT+10 , with flexibility for ad-hoc work within the same timezone to cover team absences.

Requirements

Qualifications for Cloud Support Engineer (GCP, Incident.io, JIRA) :

• Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
• Understanding of Google Workspace (admin experience a plus)
• Familiarity with incident.io for incident tracking and management (of equivalent)
• Proficiency in using JIRA for task management and support workflows.
• Strong experience working with observability tools (Grafana)
• Strong troubleshooting and problem-solving skills in cloud environments.
• Understanding of cloud security and performance optimization best practices.
• Knowledge of scripting or automation tools (e.g., Python , Terraform ) is a plus.
• Excellent communication and customer service skills.
• Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
• Ability to work under pressure and prioritize tasks effectively.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Role responsibilities

Benefits

Contractors are not eligible for full-time benefits