Talent.com
This job offer is not available in your country.
Technical Support Engineer - Azure Identity

Technical Support Engineer - Azure Identity

MicrosoftJapan
13 days ago
Job description

Overview

Purpose  /  概要]

Azure Identity サポート チームのエンジニアとして一緒に実現しませんか ?

Microsoft 365 / Office 365 をはじめとする Microsoft のクラウド サービスの認証基盤は、Microsoft Entra ID (Azure Active Directory) が支えています。私たち Azure Identity サポート チームは、この Microsoft Entra ID (Azure Active Directory) はもちろん、オンプレミスの認証基盤である Active Directory を含め、クラウドと連携する認証システム全般に関わる技術サポートを提供しています。

Message from Manager /  マネージャーより]

Azure カスタマー サービスが支持される理由 (ZDNet Japan, 2018 March)

Azure Identity サポート チーム

Japan Azure ID Support - Microsoft Azure AD code samples and examples in PowerShell  / GitHub

URLよりご確認下さい。

Qualifications

Required Skills  /  応募資格 必須]

  • Passion for our technologies and passion for our customers / partners
  • Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit
  • Demonstrate logical and critical thinking, strong communication skills and ability to develop strategic on-going customer relationships
  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through tangible, creative troubleshooting
  • Minimum of 3 years IT experience and demonstrate aptitude for providing superior customer service in politically charged environment

Preferred Skills  /  応募資格 尚可]

  • Strong knowledge of Microsoft Windows Servers and Client Operating Systems.
  • Understanding of Microsoft Cloud (Azure / Office 365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc.
  • Knowledge related to OAuth, OpenID Connect, WS-Federation and SAML.
  • Troubleshooting skills in network and DNS.
  • Troubleshooting skills in AD FS (Active Directory Federation Services).
  • Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM / MIM, DirSync, AADSync or AAD Connect.
  • Important Notices  /  留意事項]

  • Support of critical cases may arise outside of standard working hours on an as-needed basis (1-2 times per month).
  • May require weekend coverage (1 - 2 times per year)
  • If required, occasional domestic and international travel
  • Language Skills Required  /  語学力]

    Both Japanese and English (See details below)

  • Japanese : Business Level-Fluent / ビジネス文書 (報告書作成、メール)、電話対応、日本チーム内でのコミュニケーションが求められます。
  • English : Conversational-Business Level / ビジネス文書 (報告書作成、メール)、英語での電話対応、英語でのお客様コミュニケーションが求められます。
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

    Responsibilities

    Microsoft Entra ID (Azure Active Directory) 、 Microsoft Entra ID (Azure Active Directory) と連携する Active Directory Federation Service を担当する、Azure Identity サポート チームのサポート エンジニアを募集しています。

  • Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners - Scope a customer’s issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues.
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Document your technical work and research in detailed and comprehensive manner. - Prioritize your work to accomplish the most important and urgent requests first. Support of critical cases may arise outside of standard working hours on an as-needed basis (1-2 times per month).
  • Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.
  • Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

    Create a job alert for this search

    Technical Support Engineer • Japan

    Related jobs
    Customer Production Support Engineer

    Customer Production Support Engineer

    TeradyneJP
    TERADYNE, where experience meets innovation and driving excellence in every connection.We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innov...Show moreLast updated: 16 days ago
    Copilot and AI Consultant

    Copilot and AI Consultant

    Apeiron SumusJP
    Quick Apply
    Apeiron Sumus is looking for an AI Consultant to join our team.This person will provide technical guidance to our business and support sale and delivery of technical projects for our customers.The ...Show moreLast updated: 30+ days ago
    Solution Engineer – Japan

    Solution Engineer – Japan

    TaboolaJapan
    Realize your potential by joining the leading performance-driven advertising company!.Tokyo office, you’ll play a vital role in proactively engaging with premium clients in Japan, facilitating the ...Show moreLast updated: 16 days ago
    Technical Account Manager

    Technical Account Manager

    Alarm.comRemote - Japan
    Are you ready to take your career to the next level with , a rapidly growing and dynamic technology company? We are on the lookout for a talented Technical Account Manager to become a key player in...Show moreLast updated: 30+ days ago
    Senior Solution Engineer

    Senior Solution Engineer

    SailPoint(Japan)
    Are You Ready to Make an Impact in Identity?.We hire the best to work with the best.Every SailPoint Crew Member embodies our philosophy of living by our values – the Four I’s.Innovation - Developin...Show moreLast updated: 14 days ago
    【IT Proximity Support Engineer】 外資系航空機メーカー

    【IT Proximity Support Engineer】 外資系航空機メーカー

    株式会社 アージスジャパンJapan
    IM オペレーションチーム(デジタルワークプレイス、インフラストラクチャ&プラットフォーム、セキュリティ&ガバナンス)と密接に連携し、既存および新規テクノロジーを使用してビジネス環境のサポート業務に携わって頂きます。.IT周辺機器、プリンター、IP電話、ビデオ会議システム、プロジェクターを含むがこれらに限定されないエンドポイントデバイスに関するローカルおよびリモートユーザーへのITプロキシミ...Show moreLast updated: 30+ days ago
    日本售前产品经理 / Japan Solution Eng...

    日本售前产品经理 / Japan Solution Eng...

    H3C日本
    Clearly articulate technical capabilities and give technical demonstrations.Partner with the sales team to generate leads, follow-up all projects related technical matters.Prepare presentation for ...Show moreLast updated: 30+ days ago
    Technical Sales & Support Manager - Japan

    Technical Sales & Support Manager - Japan

    Teledyne Technologies IncorporatedJapan
    Teledyne Controls is seeking a Technical Sales & Support Manager based in Japan to join our Aerospace Electronics Division’s customer-interfacing team. In this role, the Sales & Support Manager will...Show moreLast updated: 15 days ago
    Support Engineer - Developer & Azure Services (DAS) - Azure Monitor Enterprise

    Support Engineer - Developer & Azure Services (DAS) - Azure Monitor Enterprise

    MicrosoftJapan
    Global のお客様に対して、英語でのサポートを提供したい.Customer Service & Support (CSS) 組織について .CSS には、世界 196 か国で 14,000 人以上のサポート エンジニアが所属しており、世界中で、月 500 万件以上のサポートを提供しています。日本の CSS だけでも 900 人以上のメンバーが所属しており、毎月 175,000 件のサポー...Show moreLast updated: 16 days ago
    Technical Support Manager

    Technical Support Manager

    RevvityJapan
    Technical support for Japanese customers and Technical marketing.Technical support for Japanese customers.Respond to inquiries about our products which will be coming in via telephone and / or email....Show moreLast updated: 30+ days ago
    Sr. Technical Support Specialist

    Sr. Technical Support Specialist

    Specialized Group日本
    Senior Technical Support Specialist.ITIL手法やネットワーク管理(Windows、UNIX)に関する知識。.PostgreSQL、Oracle、MS SQL Serverなどのデータベースの経験。.SQL、Java、JavaScript)やWeb / アプリケーションサーバー(IIS、Apache、Tomcat)の管理スキル。.Show moreLast updated: 13 days ago
    consultant, professional services

    consultant, professional services

    Colt Technology ServicesJapan
    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure...Show moreLast updated: 15 days ago
    Solutions EngineerRemote, Japan - New Ventures

    Solutions EngineerRemote, Japan - New Ventures

    UdemyJapan
    At Udemy, we’re on a mission to transform lives through learning.Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than...Show moreLast updated: 16 days ago
    Technical Salesman Japan

    Technical Salesman Japan

    HAIMERJapan
    Completed technical education, ideally with further formation in the field of technical engineering.Profound expertise with main focus on tool clamping and milling technology.Experience and success...Show moreLast updated: 30+ days ago
    Technical Applications Scientist

    Technical Applications Scientist

    Oxford Nanopore TechnologiesJapan
    We are looking for a highly motivated and driven individual to join the Technical Services team, as a Technical Applications Scientist. This role will suit someone with a strong dedication to custom...Show moreLast updated: 16 days ago
    Technical Operations Engineer

    Technical Operations Engineer

    OracleJapan
    Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production e...Show moreLast updated: 16 days ago
    Desktop Support (DWS-DWS)

    Desktop Support (DWS-DWS)

    TEKsystemsJapan
    A leading international athletic wear company is currently seeking a Systems Analyst to join their team to provide crucial technical support and working closely with the corporate and store staff t...Show moreLast updated: 30+ days ago
    Technical Support Specialist, Level 1

    Technical Support Specialist, Level 1

    SOTIJapan
    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Who We Are At SOTI, we are co...Show moreLast updated: 16 days ago
    Cloud Support Engineer (APAC)

    Cloud Support Engineer (APAC)

    WALT LabsJP
    Quick Apply
    WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to ...Show moreLast updated: 30+ days ago
    Associate Principal - AVS Architecture

    Associate Principal - AVS Architecture

    LTIMindtree LimitedJP
    Azure VMware Solution (AVS) Architect.We are looking for a highly skilled.Azure VMware Solution (AVS) Architect.VMware technologies and Azure cloud services. The ideal candidate will possess deep ex...Show moreLast updated: 11 days ago