Technical Account Manager

Position Summary

This Technical Account Manager is responsible for working with clients to identify, execute, and deliver technical projects across the organization on-time against predetermined schedules, escalate and resolve technical issues, and communicate project status toward goals among cross-functional teams.

Responsibilities

• Build and manage strong client relationships by acting as a trusted advisor for our clients in Japan
• Act as the client liaison with internal teams at Synacor and as an expert in all facets of the client integration and implementation of Synacor products and services
• Accountable for the day-to-day operational activity of client accounts, including ticket resolution and minor operational changes
• Manage cross-functional teams; cultivate positive team dynamics, and coordinate effective communication such as leading meetings to ensure success on all projects
• Collaborate with engineers and product managers during all points of the project lifecycle
• Accountable for ensuring client requirements are accurately understood and implemented in all client facing projects
• Provide clear and objective reports of project status, issues and risks to internal management
• Ensure that all external stakeholders are kept fully informed of project status and progress
• Analyze technical issues in order to comprehend and communicate existing and potential project requirement gaps
• Facilitate technical issue escalation and resolution for all assigned projects through critical decision-making and achieving team consensus
• Act as an advocate for the customer throughout all stages of the project and product management processes

Requirements

Desired Competencies / Skills