B2B Account manager

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

The Role

• Commercial accountability for a specified number of top, mid tier customer accounts in Japan.
• Primary Agency Sales point-of-contact for the accounts and represents the organisation to the customer and the customer to the organisation.
• Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
• Strong collaboration and matrix / dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimisation, Project Management, Solution Consultants, Solution Developers and API support resource.
• Develop the correct account management ‘playbook’- ensuring rigorous account management practices.
• Critically the AM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics i.e. conversion levels, return-on-trip, margin, etc and develop an account process that supports and reflects this.
• Ensure Travelport support resources are optimised to deliver the best customer experience.
• Build senior relationships throughout the customers organisation and play a strategic role in growing their businesses.
• Builds and nurtures business relationships with key decision makers.
• Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
• Maintains good relationships with all key individuals within a specified number of accounts and / or within a geographically defined territory
• Responsible for mapping customer requirements to Travelport’s products and services to grow the business.
• Develops strategies and orchestrates company resources to maximise sales volume and profit goals within assigned account / territory and accordingly builds and maintains an appropriate sales plan.
• Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
• Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
• Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.

Ideal Profile

What's on Offer?