Principal Technical Account Representative (TAM)

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He / she will serve as Oracle's support / services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (. Technical Support, Expert Services, Sales, Consulting, Product Development, and marshalling resources as necessary to resolve g contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Job Description]

TAMはお客様 ・パートナー会社様 の第一次連絡先として割り当てられ、定期的な情報共有、障害時の迅速な復旧支援、使用製品に対する技術情報の提供、重要パッチ等の予防保守情報の提供などと合わせサポート視点からのアカウントマネージメントを行います。

Oracle製品 は Oracle Cloud Infrastructure, Oracle Exadata等、またこれらの上で動作するOracle Database, Oracle Fusion Middleware, Oracle Linux, Oracle VMとなります。

Career Level - IC4

Responsibility]

Principal TAMは、自身が直接担当するお客様 ・パートナー会社様 の業務と合わせて、他のシニアクラスの TAMに対してのチー ムマネジメントやコーチング等の支援を行います。

Must / 必須のキャリア、スキル、資格など]

1.システムインフラ構築におけるプロジェクトマネージメント, 設計 , 開発 , コンサルティング , 運用等の 3年以上の業務経験 、もしくは ソフトウェアサポート部門での障害調査 , アカウントマネージメントの 3年以上の業務経験

2. Oracle Database, Oracle Fusion Middleware, Oracle Linux, Oracle VMいずれかの製品に関する技術ス

3.お客様とのコミュニケーション、交渉、調整能力

Career Level - IC4