consultant, professional services

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Responsible for the technical implementation of the non-standard and complex customer solution

Job Summary

The consultant, professional services will be responsible for the design, implement and support of all Network solution engagements in Asia. They will act as the primary interface into the Sales and Product organisations, and will work closely with key customers to understand their overarching needs. They will collaborate closely with the other Professional Services and O&E functions to create the right solution to meet the customer’s requirements, with a focus on cost, quality and governance of critical timelines.

Strategic objectives and OKRs :

Win ratio, cost to deliver, lead time to deliver, operational excellence for the solution delivered

Key interfaces :

Sales, finance, engineering, service delivery, product, customer solutions, service management, Designated Engineer support, solution engineer

Job Description

Interpret Customer needs, assessing the full requirements, identifying solutions to standard and non-standard requirements

Collaborate with clients to understand their business objectives. Translate business requirements into technical specifications.

Represent as SME and work on the requirements coming through RFPs along with sales and customers..

Deliver complete technology solutions and provide post-installation technical support

Utilize expertise to provide adequate technical support to customer post implementation of the solution with solution engineer, Tier 1 / 2 teams and relevant internal teams.

Develop and maintain network documentation.

Work with various network technologies, such as routers, switches, firewalls, wireless devices, and cloud platforms.

Able to take the lead and inspire trust and confidence from both customers and colleagues within Colt – particularly in time pressured environment

Used to working in an international environment and matrix management of multi-discipline teams

Leading the planning, execution, and delivery of non-standard technical solutions.

In pre-sales, developing customised technical solutions that address client needs effectively.

Possessing a deep understanding of relevant technologies, systems, and platforms.

Creating comprehensive solution designs, including architecture, specifications, and technical documentation.

Ensuring that designs align with industry standards and security best practices.

Leading technical customer workshops either in pre-sales or post-sales.

Managing customer acceptance for non-standard components of the solution.

Native / Fluent Japanese along with minimum business level English is a must

Critical Expertise and Experience :

• 10+ years’ experience in IP network design and Operations
• CCNP or higher (CCIE and / or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the TCP / IP model
• Proven hands-on network engineering experience
• Excellent communication skills and negotiation skills
• University degree in Computer Science or a related subject
• Native / Fluent in Japanese language at both writing and speaking, with a strong understanding of local culture
• Business-Level English at a level to be able to communicate with internal and external stakeholders

In addition, you are :

Skills

Programming / ScriptingNetwork Standards and ProceduresQuality AssuranceNetwork TopologyDecision MakingProject ManagementForeign LanguagesNetwork Configuration systems

Education

A bachelor’s or master’s degree in Information Technology, Engineering, Telecommunications or a relevant field

What we offer you :

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose : to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

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