Manager, Airport Services (Osaka) 大阪地区 空港サービス マネージャー

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Responsibilities

• Assist Regional Airport Services Manager (Japan) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance comply to company service level and standard;
• Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
• Upkeep the highest safety and security culture and standard in all Ground Operation area;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• To handle delays, disruption and resolve complaint at frontline;
• Timely report to Regional Airport Services Manager (Japan) and Headquarter of any irregularity situation;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
• Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
• Report to Regional Airport Services Manager (Japan) and headquarter timely if any changes in local governmental and aviation regulatory requirements;
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required;
• Has the authority to make decisions regarding risk tolerability with respect to the safety and / or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.

The Ideal Candidate

LCC。世界各国様々なお客様に利用していただいております。

8地点に就航しています。(一部コロナの影響で、復便待ち

2024 / 12 / 17)、仙台(新規路線　2025 / 1 / 17)

CVの他に日本語履歴書および職務経歴書の提出をお願いいたします。）

LCCとして、マルチタスクプレイヤーかつ、今まで経験したことがない業務も積極的な姿勢でチーム一丸となって取り組んでおります。また、多業務をこなすことで、スキルアップができ、レップ業務だけでなく、幅広い航空業務の経験を得ることができます。

OJTを実施します。

3週間～１か月の様々な訓練、OJTを準備しており、安心して業務に携われます。

5 : 00～21 : 30　シフト制：8時間15分(１時間の休息を含む)

12 / 30-1 / 3に設定。但し、シフト制のため、その分の休暇を別日に消化可能。）

The Ideal Candidateに応募条件の記載がございます。

LCCとして、お客様の心に残るサービスを提供できる方

CIQ、航空局を含めて適切な日本語文章を作成できる方

PCでのWord, Excel, Power Point, Outlook 等の使用ができる方。

CVの他に日本語履歴書および職務経歴書の提出をお願いいたします。）

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