SAS Cloud Administrator - Tokyo, Japan

Cloud Systems Administrator （ 日本語必須）

What We Do :

At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.

Be part of something exciting and join SAS working within our CIS business unit.

What You’ll Do :

As a Cloud Systems Administrator for the Managed Application Services (MAS) team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, that includes –

• Working collaboratively with customers, analysts, developers and implementation team members to manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems, to deliver world class SAS service.
• Drive customer satisfaction & ensure service quality across all our hosted and remote managed customer environments.
• Working with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure a keen eye for continuous improvement, quality, efficiency, and automation with a passion to drive it in all aspects of the job.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.

Key responsibilities

To take responsibility for :

Reporting to

Expected Experience and Background

This role is based of Japan & the candidate is required to have proficiency in Japanese language to converse with our Japanese-speaking clients, fostering strong rapport & relationship, and;

2+ years of technical experience including at least 3 of the 4 below :

Preferred Qualifications

Additional Skills and Abilities :

Travel

SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.