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Field Support Manager

OracleJapan

12 days ago

Job description

As a member of the Support organization, you play a critical role in overseeing and developing a team of data technicians who are responsible for maintaining the integrity, efficiency, and security of the data center infrastructure, ensuring uninterrupted operations and optimal performance for the organization's Cloud Customers.

Basic Qualifications :

2 years experience, managing teams, including line management, appraisals, performance reviews, hiring new team members etc.
3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.

Must have demonstrated expertise in two or more of these areas :

Systems administration (Linux and / or Windows Servers)

Networking (DNS, TCP / IP)

Process improvement execution

Examples of an aim to dig into the details of a system or process to solve customer problems.

Good interpersonal skills.

Strong influencing skills.

Work independently, with little direct management.

Open to provide after-hours support as needed.

Experience supporting large, Enterprise customers in an Operations environment.

Solid understanding of Data Center environment and infrastructure : Cabling, Cooling, Power (UPS, Generation).

Demonstrated examples of Data Center white space capacity planning.

Demonstrate understanding of Organizational Change.

Manages a team maintaining and / or implementing hardware project(s) and / or internal systems. Defines, documents, and manages scope, expectations, implementation approach, work and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and / or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA / BS degree and relevant experience.

Career Level - M2

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Manager • Japan

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