Sales Operations Manager

Job Brief

The Sales Operations Manager is responsible for the development and delivery of sales enablement tools, programs, and processes, to support activities essential to sales force productivity.

General Summary

The Sales Operations Manager is responsible for the development and delivery of sales enablement tools, programs, and processes, to support activities essential to sales force productivity. These include planning, reporting, pipeline and opportunity lifecycle management, forecasting, sales process optimization, training / knowledge development, process governance, sales compensation support, and sales performance measures management.

Essential Job Functions

• Responsible for on-boarding the Sales Team, including create SF.com user, set-up territory alignment, create SF.com training materials and conduct in-person and virtual Salesforce.com training.
• Maintain the sales team roster.
• Manage demo equipment assignment and perform analysis to ensure the expense is minimal.
• Update sales quota in SF.com, maintain SF.com opportunities and conduct pipeline reviews.
• Build reports and dashboards in SF.com to support the sales team and provide information to the sales management.
• Create quarterly promotions for the sales team, obtain ELT approvals, execute rollout, and calculate commission payout for the promotions if applicable
• Work with the IT department to evaluate system solutions, enhancement prioritization and guarantee that the implementation of sales strategies and approaches is optimized and meets the needs
• Initiate and support development and rollout of new applications and sales tools.
• Maintain Purchase Agreement templates and price books in SF.com.
• Coordinate the review of legal documents such as Terms & Conditions and communicate information pertaining to the documents to all interested internal and external parties.
• Manage the refurbished / CPO equipment pool.
• Manage van fleet : van assignment, maintenance review, replacement.
• Complete additional tasks and projects as assigned.

Knowledge / Educational Requirements

This job description is not all inclusive and is intended to capture a majority of the job functions.Special projects and other tasks may be required by management.