Technical Support Manager

Job Summary

Technical support for Japanese customers and Technical marketing.

Essential Functions

1) Technical support for Japanese customers

• Respond to inquiries about our products which will be coming in via telephone and / or email
• Troubleshoot complaints about our products which will be coming in via telephone and / or email, with help from US Tech team. This includes visiting customer’s site as needed.

2) Technical marketing

3) Trade show attendance

Minimum Qualifications – Education and Experience

Preferred Qualifications – Education and Experience

Work Environment & Physical Demands

Office

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.