Technical Sales & Support Manager - Japan

Description

Summary : Teledyne Controls is seeking a Technical Sales & Support Manager based in Japan to join our Aerospace Electronics Division’s customer-interfacing team. In this role, the Sales & Support Manager will be interfacing regularly with customers in the specified region to identify sales opportunities within the Teledyne Controls product lines and Software as a Service solutions to existing as well as new and prospective customers in Japan as well as other specific Asia countries as determined. The successful candidate will also have responsibility for coordinating technical support needs with the region’s Customer Support organization. Primarily the candidate will also be managing relevant customer relationships and general account management activities. We’re looking for a self-motivated professional who exhibits dedication, integrity, and humility, and someone who shares the same passion we do for value-added sales and customer support excellence.

Essential Duties and Responsibilities

• Establish customer account assigned by organizing and planning daily work schedule to build on existing or potential sales and technical support needs.
• Utilize Microsoft Teams, Zoom, Salesforce.com CRM, Microsoft Office suite and other software tools to manage sales pipelines, forecast, and performance metrics.
• Effectively interact with the engineering teams to provide solutions to complex technical issues and ensure all communications are tracked in CRM.
• Create and maintain Account Development and Capture Plans for key opportunities.
• Manage portfolio of accounts, interfacing with customers at all levels. It is critical that this candidate can understand our customers organization and identify champions and mobilizers to win business.
• Position our proposals to win business while maintaining healthy profit margins.
• Domestic and International travel is required (up to 50% travel).
• Educate our customers on Teledyne solutions and help build solid business cases.
• Capture and share competitor intelligence as well as feedback on our solutions from technical, commercial, and support perspectives.
• Investigate problems; prepare reports; develop solutions, and make recommendations to management in order to resolve customer complaints
• Attend educational workshops; review publications, and be involved in professional societies
• Provide historical records by keeping records on customer support inquiries and sales
• Contribute to team efforts in accomplishing organizational goals.
• Assist Sales Director and Regional Customer Support Manager with reports
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

Education and / or Experience

Other Skills and Abilities

Controls

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.