Sales Operations Administrator

About the role : We are currently looking for a Sales Operations Administrator join our team. As an Sales Operations Administrator you will be responsible for being the enhanced support for large IT customers in Japan for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner, working with customers to setup accounts, respond to questions / concerns, monitor key order metrics, and complete some accounting monitoring activities.

Our team : Assessment & Qualifications - As people upskill and reskill more often, they seek ways to prove their achievements and demonstrate knowledge. Everything we do across our businesses can lead to some form of assessment, qualification, certification, or licensure.

As a Sales Operations Administrator, you’ll be responsible for :

Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience

Provide troubleshooting assistance for customer orders, account statuses and relevant problems

Act as support bridge between local customers and global support teams, Setup outbound meetings with clients to review questions and issues and coordinate product and system demos with customers

Manage sales process operations and coordinate legal / functional documentation for sales process.

Monitor performance indicators, manage sales tracking tools and report on important information

Stay up to date with new product and feature launches and suggest sales process improvements

To be successful in this role, you will ideally have :

Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate

Excellent communication skills in both Japanese and English

Understanding of legal / functional paperwork around sales processes in Japan

Hands on experience with ERP and CRM systems, proficiency with MS Office Suite, particularly MS Excel

In-depth understanding of sales principles and customer service practices

Analytical and multitasking, Teamwork and motivational skill

Flexible working : We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

What to expect from Pearson

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At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company : Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions : Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.