Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Job Overview :

We are seeking a dynamic and experienced Product Manager to drive the platforms, products and solutions. This role requires an individual with outstanding business product management skills and understanding of technology platforms. The ideal candidate will have a strong background in both products and technical environments, with the ability to manage complex projects across multiple stakeholders, both internally and externally. You will play a key role in growing our customer base, managing relationships, and ensuring the successful delivery of Consumer Acquisition and Engagement, and its platforms, products and solutions.

Key Responsibilities :

• Product Strategy & Management : Understand products and identify potential opportunities from new and existing customers, develop product strategy and manage.
• Customer Engagement & Relationship Management : Develop and maintain strong relationships with issuers, merchants, and partners to sell and promote our Consumer Acquisition and Engagement(CAE) platforms and products.
• Platform & Solution Management : Understand and articulate the advantages and benefits of our CAE platforms and solutions to customers, collect requirements, create win-win relationship.
• Work closely with region team to deliver customers platforms and product implementations, customer journey and user experience strategies.
• Stakeholder Management : Navigate and manage complex environments with multiple stakeholders (internal and external) to ensure smooth development processes and customer satisfaction, work closely with account management team to execute entire product sell-in process(business development, contracting, implementation, project management, product launch and performance improvement).
• Opportunity tracking, revenue forecasting and budget management : Responsible to manage Salesforce for opportunity pipelines, work to achieve target budget for the year.
• Develop go-to-market plans for customers’ platform / product launches and execute.
• Manage billing and performance reports for CAE platforms.
• Market Analysis & Reporting : Monitor industry trends and competitor offerings, identify opportunities for upsell.

Key Qualifications :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.