SABO Lounge Supervisor

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

Responsibilities

SABO Lounge Supervisor will oversee the daily operations, ensuring the highest level of service is provided to VIP guests. Also, process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key. Set up accurate accounts for each guest according to their requirements. This role includes supervising staff, managing inventory, coordinating food & beverage offerings, and maintaining the ambiance and cleanliness of the lounge. The supervisor will act as the primary point of contact for Executive Lounge guests and ensure all standards and brand guidelines are consistently met.

What you will do

Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

Handle enquiries and complaints, promptly and efficiently

Ensure that all Guest supplies and amenities are offered and replenished to the required standards

Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service

Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation

Executive tasks as instructed by the Executive Lounge Supervisor or Manager

Serve your role and Team in an environmentally-conscience manner

What you bring

Previous supervisory experience in the hotel, leisure or retail sector

Calm, efficient and organised

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Ability to listen and respond to demanding Guest needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Previous experience in Executive Lounge Supervisor or Manager in a hotel environment

Multi-lingual, Japanese and English are required

Accountable and resilient

Ability to work under pressure

Flexibility to respond to a range of different work situations

Position is only available for people have Japanese work authorization.

What we offer :

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals