Solutions Architect

About KOMOJU

KOMOJU (by Degica ) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

About the position

As a Solutions Architect, you will play a pivotal role in our sales team, bridging the gap between our technical solutions and our valued clients. This dual-role position combines Technical Pre-Sales responsibilities with Technical Account Management duties, ensuring a seamless experience for our clients throughout the entire lifecycle.

Key Responsibilities

• Collaborate closely with the sales team to understand client needs and tailor solutions accordingly.
• Respond to client inquiries, RFPs, and RFIs, providing technical expertise and addressing any concerns.
• Assist in the creation of compelling proposals, ensuring they align with client requirements.
• Serve as the primary technical point of contact for assigned client accounts, developing and nurturing strong relationships.
• Understand the client's business goals and proactively identify opportunities for enhancing their experience with our solutions.
• Provide technical guidance, support, and troubleshooting assistance, ensuring client success and satisfaction.
• Conduct training sessions for clients and internal teams to enhance understanding and effective use of solutions.
• Facilitate seamless onboarding by supporting clients in integration, configuration, and initial technical setup.
• Develop and maintain detailed technical documentation, such as FAQs, integration guides, and solution blueprints.
• Act as a bridge between clients and the product team by collecting and communicating client feedback to drive product enhancements.

Requirements

Benefits