Technical Support Engineering - OneDrive & SharePoint

Overview

Customer Service & Support (CSS) 組織について

CSSは、世界191か国で12,000人以上のサポートエンジニアがおり、世界中で、月450 万件以上のサポートを提供しております。日本のCSSだけでも700人以上おり、毎月175,000件サポートしている組織となっております。

Call Center のような表向きのサポート業務とは異なり、高い技術とサービスのプロフェッショナルとしての様々な活躍の場が待っております。

ITビジネスの成功や安定稼働に向けたサポートサービスの提供を通じ、Microsoft ならびにサポートサービスについて良い印象を感じていただく事です。

• SharePoint Server / SharePoint Online の機能・トラブルに関するサポート
• OneDrive for Business に関する機能・トラブルに関するサポート

Network, Active Directory, デバッグ調査など) も、お客様の利用構成や環境に応じて行います。

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications :

o OR 3+ years of technical support, technical consulting experience, or information technology experience.

o OR equivalent experience

Language Qualification

Japanese Language : fluent in reading, writing and speaking.

English Language : confident in reading and writing; moderate spoken English skills

Responsibilities

9 : 00 - 17 : 30 (うち１時間休憩含む) ※フレックス制度あり

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect