Sr Specialist, Customer Success Mgt

Description

Your way to impact

This position is the merchant’s source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant. The role is a crucial component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 200 Mid-market merchants.

Your day to day

Partner with mid-market sales team and work with merchants to expand business, grow their existing revenue by upselling products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management

Working directly with merchants on the phone / email or F2F to address and resolve merchant questions, concerns and issues.

Working with other departments to address and resolve merchant questions, concerns and issues.

Researching and problem solving in order to resolve merchant questions, concerns and issues.

Industry and product related continual learning

What do you need to bring

This role supports Japanese and English speaking clients therefore working proficiency in English and Japanese language is essential

Bachelor’s Degree or equivalent work experience.

Excellent organizational, communication (written and oral), and interpersonal skills.

Self-motivated, outcome-focused independent teammate

Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results

Excellent Customer Relationship skills with strategic thinking mindset

Excellent data probing and readout skill

Excellent teamwork spirit and think end-to-end beyond silos

Knowledge on card scheme and payment process are preferred

Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Excel and PowerPoint)

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .

Who We Are :

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.