Chief Concierge

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

Four Seasons Hotel Osaka is looking for a leader, a mentor, a resourceful problem-solver, a skilled negotiator, and above all, a champion for our guests. The day of a Chief Concierge is a whirlwind of activity, a dynamic blend of leadership, guest interaction, strategic planning, and a local Guru.

What you will do

• Demonstrate a strong leadership presence for our guests and employees
• Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills
• Ensure the proper handling of guest requests, messages, email, FS messenger, packages, flowers, etc.
• To know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Establish rapport with frequent visitors; keep Reservations and Front Office staff well-informed about guests' preferences.
• Responsible for the operations of Concierge and VIP transport services.
• Develops operations plans, monitors concierge operations and service performance, and resolves irregularities in concierge service and escalated cases of guests' feedback.

What you bring

What we offer :

We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job.

If that’s you, we will contact you to set up a time to get to know each other.