Senior Manager, Account Management (東京マーケット担当本部長)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Manager, Account Management (東京マーケット担当本部長)

The Senior Manager, Account Management （東京マーケット担当本部長) is responsible for leading a team that is responsible for the account management, strategy implementation, and planning within an assigned market geography.

You and your team will drive delivery of revenue and / or acquisition goals, by strategizing, developing ,and sustaining strong hotel and property partner relationships within the assigned area, ensuring implementation of internal business initiatives, and process efficiencies.

In doing so, you and your team will work with Expedia Group’s hotel and property partners including efforts to build C-level relationships, to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

You will also show leadership within the organization to share best practices across teams and regions, highlighting emerging themes and trends.

What you'll do

Lead a team including Senior Market Managers, Market Managers, and Associate Market Managers, in the assigned market

Build and execute strategy within the assigned market to achieve business goals

Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members

Spearhead cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans

Provide input to senior management in developing effective and scalable solutions to improve process efficiencies

Develop and sustain strong partner relationships especially at the C-level by delivering consulting services

Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia marketplace and their lodging market overall

Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry

Promote Expedia’s full suite of products offerings to partners and educate them on the full use of our products and tools

Lead the execution of overall market business plans to meet or exceed key targets, goals and / or strategic objectives set by E4B leadership

Effectively handle working relationships, team's productivity and morale

Continuously improve collaboration with other internal functions, within E4B and across Expedia.

Other reasonable duties, as assigned

Who you are

Bachelor’s Degree; or equivalent related professional experience

8+ years’ experience in sales / account management, with at least 2 years in a people management role

20 - 30% of travel

Demonstrated E2E business strategy / plan creation and execution

Lead cross-functional teams successfully in a fast-paced team environment

Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines

Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts

Ability to have an effect for internal and external decision makers

Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others

Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel and PowerPoint

Establish and adhere to priorities in a fast pace environment

High impact personality : intellectual agility, entrepreneurship, compassion in relationship, great teammate

Hungry, determined, motivated, willing to take action and results-focused

Organization and time management skills, rigor, attention to details

Proven follow-up / persistence when facing challenging situations

Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Strategy Execution

Integrates change processes with organizational business plan.

Coaches team members in behaviors for personal effectiveness, results orientation.

Relationship Management

360 relationship builder, including c-level execs partners

Authentic relationship builder; earns the confidence of others

Bridges and sustains productive and long-term partnerships based on mutual support through a reciprocal style

Solution Alignment

Ability to identify problem statements and triage them

Ability to create a strategy and prioritize.

Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.

Appetite for innovative technology, fast-changing business environment, facts decision-making

Ability to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the data

Written & Spoken Communication, Listening and Influencing

Proficiency in Japanese and English language skills

Presents ideas and directives clearly and persuasively; actively listens when spoken / presented to

Ability to effectively communicate to various levels and through a variety of communication channels

Ability to influence direction of decisions even when holding a position contrary to the majority.

Build & Maintain Teams

Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance

Motivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia Group's family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.