Sales Support Specialist

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

You will deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

直接・間接ビジネスにおける受注、成長、維持を実現するために必要な日常的な管理、商業、およびオペレーション業務のサポートを担当していただきます。

The day-to-day

• Foster lasting relationships with customers and internal collaborators
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers

• 顧客および社内の関係者と、長期的かつ良好な関係を構築・維持する
• サービス、価格、機器、サブスクリプションに関する顧客からの問い合わせ対応
• 機器出荷のための発注業務及び進捗管理
• オンボーディングプロセスの一環として新規顧客アカウントを作成
• 各種ツールを使用した顧客登録、サブスクリプションおよび付加価値サービス（VAS）の注文書作成および情報管理
• ServiceNow、Salesforce、CMDなど、複数のシステムにまたがる顧客データの維持
• 自社のガバナンスおよびコンプライアンスを遵守

What you'll need

• Experience in similar or comparable roles / Fresh graduates are welcome to apply
• Japanese – Native (as the role needs to support Japanese speaking clients), English – business level
• Excellent interpersonal skills
• Experience of SAP, Salesforce.com and ServiceNow (preferred)
• Proficient with MS Office, Excel, PowerPoint, Outlook etc.
• Organised and diligent, committed to seeing activities and processes through
• Experience of prioritising work to satisfy competing priorities
• Ability to work autonomously and with a flexible team player mentality
• 同様または関連する職種での実務経験
• 日本語 - ネイティブレベル、英語 - ビジネスレベル
• 優れた対人コミュニケーション能力
• MS Office（Excel、PowerPoint、Outlookなど）に精通していること
• 高い整理能力と注意力を持ち、業務やプロセスを最後までやり遂げる姿勢
• 複数の優先事項を管理しながら業務を進めた経験
• 自律的に業務を遂行でき、かつ柔軟でチームプレーヤーとしての姿勢を持つ方
• 望ましい経験
• SAP、Salesforce.com、ServiceNowの使用経験

#LI-VSAT

What will help you on the job

• Experience of working in a matrix and/or geographically dispersed model
• Experience in a communications or technology-based company
• 地理的に分散した環境での勤務経験
• 通信業界またはテクノロジー関連企業での勤務経験

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.