Customer Account Specialist

Come join Learn more at and on and .

Key Responsibilities:

• Deliver prompt and accurate responses to customer inquiries, ensuring a high level of service.

• Accurately capture and maintain customer demand in the system; manage order entry and updates with attention to detail.

• Support on-time delivery by proactively identifying and resolving supply gaps.

• Work independently while collaborating effectively with cross-functional teams to resolve customer concerns and escalate complex issues when necessary.

• Contribute to revenue growth through active involvement in demand forecasting, pricing strategies, and operational process improvements.

• Serve as a dependable and solutions-focused partner to both customers and the sales team.

• Participate in business reviews with internal and external stakeholders, providing insights and recommendations from a customer account management perspective.

• Provide data-driven analysis to empower the sales team with actionable insights that support revenue growth.

Requirements:

• Bachelor’s degree

• Excellent written and verbal communication skills in both Japanese and English

• Proficient in Microsoft Excel and PowerPoint.

• Ability to manage multiple priorities in a fast-paced environment.

Note: This position is open only to candidates who already hold a valid working visa for Japan. Please be aware that our company does not provide visa sponsorship or support for visa acquisition.

Preferred skills and experiences:

• At least 2 years of working experience, regardless of industry

• Japanese language proficiency: JLPT N1 or equivalent

• English language proficiency: TOEIC 860 or equivalent

Please attach the following documents when you apply for this position:

• English Resume

• 日本語の履歴書

• 日本語の職務経歴書

Job Req Type: Graduate JobRequired Travel: Yes, 10% of the time