The Big Picture
At Signals, this role delivers paid projects sold to customers—leading execution from onboarding through go-live. You will also support post-launch follow-ups and help customers achieve success in ongoing usage. You’ll leverage your experience with SaaS or on-premise implementations to balance quality and timelines.
What's in it for you
Your Superpowers in Action
Lead the delivery of paid projects from the customer order through implementation, including planning, progress management, and quality assurance.
Manage customer-facing engagement (requirements confirmation, issue structuring, expectation setting, and support with acceptance of deliverables).
Drive SaaS or on-premise setup, configuration, development/implementation, and migration in a way that minimizes rework.
Coordinate with internal teams (engineering, support, operations) and the customer to surface risks and scope changes early and support key decisions.
Perform post-launch follow-ups and provide support from a customer success perspective to help ensure continued value.
Basic qualifications
5+ years of customer-facing experience in implementing SaaS or on-premise systems.
Proven experience delivering customer projects with a focus on both delivery timelines and quality.
Ability to work in Tokyo or Osaka, with remote work also supported.
Preferred qualifications
Experience delivering paid projects (from design through implementation and go-live confirmation) or equivalent end-to-end experience.
Practical experience running change management or issue management in projects with multiple stakeholders.
Experience supporting customer adoption and measurable outcomes after launch through follow-ups or customer success-related work.
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