Student Services Manager

Student Services Manager
Reporting to: School Director
Location: 36F Shibuya Sakura Stage, Shibuya Tower, 1-1 Sakuragaokacho, Shibuya-ku, TokyoOverview:We are seeking a dynamic and passionate Student Services Manager to join our leadership team. In this senior role, you will work closely with the School Director to oversee all non-academic departments, including student services, activities, administration, and student welfare.
Your leadership will ensure a seamless, high-quality student journey—from arrival to graduation—while fostering a motivated and high-performing team that delivers exceptional service and embodies EF’s mission to .Qualifications & Competencies:Experience & Leadership

• Proven experience in management and team leadership (minimum 2–3 years preferred)
• Strong decision-making and problem-solving abilities
• Experience working in multicultural environments

Language & Technical Skills

• Fluent in Japanese and English (spoken and written)
• Proficient in Microsoft Office; familiarity with Canva or similar design tools

Personal Attributes

• Outgoing, confident, and personable with excellent communication skills
• Strong commitment to customer service and student welfare
• Highly organized, detail-oriented, and skilled in multitasking and time management
• Adaptable and able to thrive in a fast-paced, diverse environment
• Calm under pressure and able to handle challenging situations with professionalism
• Creative, energetic, and practical with a strong sense of initiative

Key Responsibilities:Student Services

• Provide exceptional support to students in their daily lives, ensuring the highest levels of satisfaction and care.
• Manage arrival and intake processes, creating a warm and smooth welcome experience for new students.
• Oversee planning and delivery of a fun, engaging, and diverse activities program.
• Organize and document Student Council meetings, ensuring student voices are heard and acted upon.
• Collect, analyze, and follow up on student feedback, collaborating with relevant departments (accommodation, activities, academics).
• Provide welfare guidance and support to students, including conflict resolution and emotional support.
• Issue disciplinary warnings and enforce school policies when required.

Team Leadership

• Lead and manage the Student Services and Activities teams, including recruitment, onboarding, training, and performance appraisals.
• Oversee summer staff and interns, ensuring smooth seasonal transitions and consistent service quality.
• Act as Interim School Director during their absence, maintaining operational excellence.

Administration

• Maintain up-to-date and accurate resources, such as student handbooks, staff guides, and internal communications.
• Manage group logistics, including activity schedules and meal planning.
• Organize online pre-departure sessions for incoming students and deliver training webinars to global sales teams.
• Ensure all student and staff areas are clean, welcoming, and well-maintained.
• Monitor and replenish essential school supplies, including welcome packs, cleaning materials, and health-related items.

Perks & Benefits:

• Full-time employment with flexible working hours (08:30–20:00)
• Full social insurance coverage (health, pension, workers’ compensation, employment)
• Complete paid holidays, including New Year and company holidays
• Sick leave, special leave, and maternity/paternity leave support
• Transportation allowances
• Employee Assistance Program (EAP)
• Access to EF English Live online language lessons and EF Study App for language learning
• Program discounts and benefits
• Non-smoking environment and amenities such as water dispensers and coffee machines