Client Delivery, Senior Consultant

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here

At Medallia, we hire the whole person.

The Role:

At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Responsibilities

• Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
• Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
• Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
• Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
• Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
• Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes

Qualifications

Minimum Qualifications

• 3+ years of experience successfully managing and retaining clients while leveraging software
• Education: BA/BS, with evidence of technical experience or equivalent work experience.

Preferred Qualifications

• Lightning-fast learner and great problem-solver
• Ability to work independently on low to medium complexity assignments.
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrive in a high-growth, fast-paced environment.
• Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor’s degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail