Distribution Agent (ESR Sachiura DC)

Job Description

SUMMARY DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

WHAT YOU DO:

Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee. This list may be edited to the specific job role.

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notifies customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Escalation of problems to Management when necessary

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

This section lists desired qualifications of this job and may be edited to the specific job role:

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred)
• Experience using SAP (HANA) (preferred)
• Good computer skills (e.g., MS Excel, MS Word)
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience (preferred)
• Fluent in English
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus