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Fluent Japanese Opportunity | Customer Support Role in Fintech | Hybrid KLCbtalents • Tokyo, Kantō, Japan
Fluent Japanese Opportunity | Customer Support Role in Fintech | Hybrid KL

Fluent Japanese Opportunity | Customer Support Role in Fintech | Hybrid KL

Cbtalents • Tokyo, Kantō, Japan
17日前
職種
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職務内容の詳細
Japanese & English Customer Support Representative

Location: Kuala Lumpur, Malaysia
Work Model: Hybrid (Onsite for day shifts, Work from Home for night shifts)
Industry: Fintech / Cryptocurrency

Why Join This Opportunity?

Looking to grow your career in customer service while gaining exposure to the fast-growing fintech and cryptocurrency industry? Join a dynamic international team where you'll support global users, develop valuable skills, and build your career in a multicultural environment.

What We Offer

  • Competitive salary & attractive benefits
  • Hybrid working model
  • Career growth and learning & development opportunities
  • International and multicultural working environment
  • Exposure to the fast-growing fintech and cryptocurrency industry

Key Responsibilities

  • Provide customer support via live chat and email in Japanese and English.
  • Resolve customer inquiries accurately, professionally, and efficiently.
  • Assist users with platform and account-related questions.
  • Deliver an excellent customer experience while meeting quality standards.
  • Collaborate with internal teams to continuously improve service quality.

Requirements

  • Japanese proficiency at C2–C1 level (close to native) with good English communication skills.
  • Previous experience in Customer Service (Live Chat or Email Support preferred).
  • Experience in fintech, finance, banking, or cryptocurrency is an advantage.
  • Strong communication, problem-solving, and interpersonal skills.
  • Detail-oriented with a customer-first mindset.
  • Able to work rotating shifts, including weekends and public holidays.
  • Must have valid work authorization in Malaysia.

Interested?
Apply now by sending us your updated CV. We look forward to connecting with you!
Email : valencia.li@cbtalents.org

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Fluent Japanese Opportunity | Customer Support Role in Fintech | Hybrid KL • Tokyo, Kantō, Japan

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