Fluent Japanese Opportunity | Customer Support Role in Fintech | Hybrid KL

Japanese & English Customer Support Representative

Location: Kuala Lumpur, Malaysia
Work Model: Hybrid (Onsite for day shifts, Work from Home for night shifts)
Industry: Fintech / Cryptocurrency

Why Join This Opportunity?

Looking to grow your career in customer service while gaining exposure to the fast-growing fintech and cryptocurrency industry? Join a dynamic international team where you'll support global users, develop valuable skills, and build your career in a multicultural environment.

What We Offer

• Competitive salary & attractive benefits
• Hybrid working model
• Career growth and learning & development opportunities
• International and multicultural working environment
• Exposure to the fast-growing fintech and cryptocurrency industry

Key Responsibilities

• Provide customer support via live chat and email in Japanese and English.
• Resolve customer inquiries accurately, professionally, and efficiently.
• Assist users with platform and account-related questions.
• Deliver an excellent customer experience while meeting quality standards.
• Collaborate with internal teams to continuously improve service quality.

Requirements

• Japanese proficiency at C2–C1 level (close to native) with good English communication skills.
• Previous experience in Customer Service (Live Chat or Email Support preferred).
• Experience in fintech, finance, banking, or cryptocurrency is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Detail-oriented with a customer-first mindset.
• Able to work rotating shifts, including weekends and public holidays.
• Must have valid work authorization in Malaysia.

Interested?
Apply now by sending us your updated CV. We look forward to connecting with you!
Email : valencia.li@cbtalents.org