Product Manager

About the Role We're hiring a Product Manager to own our main B2B solution end-to-end — vision, roadmap, and the features that make restaurant staff's daily life demonstrably better. TC Manager is the cockpit restaurant teams open every morning: where hosts seat guests, managers shape the floor plan, and owners read yesterday's covers. When it works beautifully, a restaurant runs beautifully. When it doesn't, service breaks. This isn't a spreadsheet PM role. You'll spend time behind host stands during dinner rush, validate ideas in real restaurants using AI-built prototypes before any production code is written, and keep a remote-first team aligned through clear writing rather than meetings. The Company TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests — and repeat guests into loyal fans. Used by over 14,000 restaurants in 40 countries — including over 300 Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton, and IHG — TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world's leader in restaurant management. Responsibilities Own the vision, strategy, and roadmap for TC Manager — the dashboard used daily by tens of thousands of restaurant staff across 40 countries. Conduct regular on-site research with hosts, managers, reservationists, and owners across casual, fine-dining, hotel F&B;, and multi-outlet groups. Translate what you observe into product bets. Define the "why" and the "what." Partner closely with engineers and designers on the "how," and trust them to own implementation. Use AI tools to rapidly build POCs, mockups, and clickable prototypes. Take them into restaurants and run early validation sessions with real operators before committing engineering capacity. Write crisp PRDs, problem statements, and decision docs that the team can act on without follow-up meetings. Prioritize ruthlessly across a portfolio that touches reservations, table management, waitlist, guest data, POS / payment / telephony integrations, and reporting. Partner with the Consulting, Onboarding, and Sales teams in Japan and overseas to understand customer pain, validate solutions, and ensure new features are adopted, not just shipped. Set, track, and report on outcome metrics — adoption, task completion, time-on-task, support ticket volume, NPS — not feature counts. Coordinate launches in Japanese and English, working with Marketing, Support, and regional teams to land features in every market we serve. Mandatory Skills 5+ years of product management experience, with at least 2 years owning a B2B SaaS product used daily by operational, non-technical users. Demonstrated empathy for the restaurant or hospitality industry. Either direct operating experience (host, manager, owner, operations lead) or a strong track record of building products for restaurants, hotels, or comparable front-line operational teams. Hands-on comfort with AI tools for prototyping, drafting, and rapid iteration. You have personally used AI to build at least one prototype that you put in front of users. Strong written communication. You think in documents, not slides. Comfort with data — able to define metrics, pull or request the right queries, and make trade-offs grounded in evidence. Experience working closely with engineering teams on complex, integrated products (not just feature shipping). Recommended Skills Prior experience working inside a restaurant, hotel F&B; operation, or hospitality group — even briefly. Familiarity with reservation systems, POS, payment, or telephony / CTI integrations. Experience designing for multi-tenant, multi-language, multi-currency products. Previous startup or scale-up experience. Comfort with qualitative research methods (contextual inquiry, diary studies, JTBD interviews). Experience launching products simultaneously in Japan and overseas markets. Language Skills Business-level Japanese (interviewing customers, reading internal documents, writing customer-facing release notes) Business-level English (working with our globally distributed engineering, design, and consulting teams) Working hours Flextime system: 8 hours per day, scheduled flexibly to suit both your rhythm and your customers'. We don't expect daily overwork — sustainable hours are part of how we operate. That said, you are expected to organise your day to meet restaurant operators at times that are convenient for them. In practice this often means early mornings before service, mid-afternoon between lunch and dinner shifts, or late evenings after close — offset by lighter hours elsewhere in the same day or week. Holidays Full two-day weekend (Saturdays, Sundays, and Japanese public holidays) Year-end and New Year holidays (December 29 – January 3) Annual paid leave: 10 days granted in your first year, +1 additional day per year of service thereafter (per Japanese labour law) Summer holidays: 3 days, taken at your preferred timing between July and September What else? A dynamic international company with an enthusiastic work environment A product loved by some of the most demanding restaurants in the world Extensive opportunities for professional development Competitive salary based on experience