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Flexport
Senior Ocean Operations AssociateFlexport • Tokyo, Tokyo, Japan
Senior Ocean Operations Associate

Senior Ocean Operations Associate

Flexport • Tokyo, Tokyo, Japan
職務内容の詳細

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The Opportunity / ポジションの魅力

As an Air or Ocean Operator youll play a key role in ensuring smooth and timely air freight movements for our customers. Youll coordinate daily with airlines trucking partners terminals and internal teams to keep shipments on track.

航空オペレーターとしてお客様に円滑でタイムリーな航空貨物輸送を確保する上で重要な役割を果たします貨物の追跡を維持するため航空会社トラック輸送パートナーターミナルおよび社内チームと日常的に連携します

This role combines hands-on operations customer service and documentation work helping deliver seamless supply chain execution while driving efficiency volume growth and profitability across our Japan gateway.

この役割は実務オペレーションカスタマーサービスおよびドキュメンテーション業務を組み合わせたものでありシームレスなサプライチェーンの実行を提供しながら日本のゲートウェイ全体の効率性貨物量の成長および収益性を推進します

What Youll Do / 業務内容

Execute end-to-end air shipments: / エンドツーエンドの航空貨物輸送の実行:

  • Receiving booking contact with shipper/consignee and agent to arrange the shipment within SOPs provided.
    予約の受付荷送人/荷受人および代理店と連絡を取り提供されたSOPの範囲内で出荷を手配する
  • Input data into system to create file completing Mawb and Hawbs ensure correct & on time handling of files file AMS or submit EDI (FHL/FWB) as required.
    システムにデータを入力してファイルを作成しMAWBおよびHAWBを完成させファイルの正確かつ期日通りの処理を確保し必要に応じてAMSのファイル送信やEDIFHL/FWBの送信を行う
  • Timely invoicing to clients/agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
    顧客/代理店へのタイムリーな請求および下請け業者からの請求書の期日通りの正確な確認と承認
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement.
    顧客のアドバイス/要求やクレームのフォローアップによるカスタマーサービスを提供し顧客や海外へフィードバックを行い適切な出荷手配を行う
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
    支援が必要な不規則な事態や問題が発生した場合はシニア/マネージャーに報告し下請け業者の基準とサービスについてフィードバックする
  • Ensure all operational activities comply with international shipping regulations company policies and customer SOPs.
    すべてのオペレーション活動が国際輸送規制会社のポリシーおよび顧客のSOPに準拠していることを確認する
  • Handle customers statistics and reports or any special request for improve system.
    顧客の統計やレポートまたはシステム改善のための特別な要求に対応する
  • Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
    データとシステムの正確性のサポート: KPIを満たし高品質なデータを維持するためにFlexportのシステムを常に最新の状態に保つ
  • Collaborate across teams: Work closely with account managers or customers and customs teams to ensure smooth operations and a great customer experience.
    チーム間のコラボレーション: アカウントマネージャー或いは顧客通関チームと緊密に連携し円滑なオペレーションと優れたカスタマーエクスペリエンスを確保する
  • Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
    改善の推進: 効率と品質を向上させるためのプロセス強化要因を特定し提案する
  • Take ownership: Support teammates and take on additional tasks when needed/required.
    主体性の発揮: チームメイトをサポートし必要/要求に応じて追加のタスクを引き受ける

What Were Looking For / 求める人材

  • Bachelors degree in logistics supply chain business or related fields.
    ロジスティクスサプライチェーンビジネスまたは関連分野の学士号
  • 1-2 years of experience in air operation or related roles in freight forwarding/logistics.
    フレイトフォワーディング/ロジスティクス業界での航空オペレーションまたは関連する役割における12年の経験
  • Fluent in Japanese with good written and spoken communication. Good communication of written and spoken English.
    流暢な日本語優れた書面および口頭でのコミュニケーション能力書面および口頭での良好な英語コミュニケーション能力
  • Detail-oriented structured and eager to learn global supply chain operations.
    細部への配慮ができ構造化されておりグローバルなサプライチェーンオペレーションを学ぶ意欲がある
  • Customer-focused mindset: respond promptly and professionally to customer needs answering calls and dealing with customer queries providing first-class customer service at all times.
    顧客志向のマインドセット顧客のニーズに迅速かつ専門的に対応し電話に応答し顧客の問い合わせに対応し常に一流のカスタマーサービスを提供する
  • We are looking for candidates who are flexible and open to work on weekends.
    柔軟性があり週末の勤務にもオープンな候補者を探しています

What Youll Gain / 得られるもの

  • Deep expertise in air freight operations (imports exports intermodal) by using advanced system in the industry.
    業界における先進的なシステム利用による航空貨物オペレーション輸入輸出インターモーダルにおける深い専門知識
  • Hands-on exposure to international logistics systems (carriers customs warehouses).
    国際的なロジスティクスシステム運送業者税関倉庫に関する実践的な経験
  • Opportunity to grow into Senior Associate Team Leader or Account Management roles as Flexport Japan scales.
    Flexport Japan規模拡大に伴いシニアアソシエイトチームリーダーまたはアカウントマネジメントの役割に成長する機会
  • Be part of a fast-growing international company with training and development from global experts.
    グローバルな専門家からのトレーニングと能力開発を受けられる急成長中の国際企業のチームの一員になること

Commitment to Equal Opportunity

At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.

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Required Experience:

Senior IC


Employment Type : Full Time
Experience: years
Vacancy: 1

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Senior Ocean Operations Associate • Tokyo, Tokyo, Japan

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